Berkshire Hathaway Automotive Group

Great looking forward! He doing a excellent job making sure I was well taking care of.

Great service

Good customer service

My “Oil Life” status had not been reset by the technician servicing my vehicle. Luckily, I checked before I left the dealership and had to ask an employee to reset it for me. Also, my driver’s seat had been moved and not put back the way I had it.

Not her fault but when I make a service appt well in advance I expect things to be done that day, particularly when all I am asking for is a diagnosis. If you are backed up it isn't the customers issue. We make an appt in advance for a reason. Thank you

Tony is very professional, kind, and thoughtful. He keeps me informed when my vehicle is being serviced.

Tim is good give him a raise

Midway service center should know the oil capacity of a 2017 5.3 Silverado motor?

Hassan was excellent. Professional, kind, and helpful.

Daven Anthony's service was a 10, but the previous week's attempt at service was a 1 at best, and the explanation by Enma was also a 1, definitely not in line with the Lexus reputation. Again, Daven's service and communications was a 10!

Very very rude

Charges for the service are exhorbitant.

Hugh Abott is an credit to Midway Chevrolet. Hugh is hardworking, dedicated, and is very helpful at all times.

Thank you!

It was an efficient, pleasant experience.

great customer service from all staff

Eric is great. He provides wonderful service. Takes the time to explain how components work and what process is needed to repair. He is very trustworthy and that is why I continue to get my vehicle serviced at Cerritos Nissan.

Appreciate the fact that he remembers his customers.

Problem not fixed. Advisor was not truthful on more than one occasion. I have lost all trust in the dealership. I have been loyal to the Ford brand because my grandfather worked for Ford for 30 years. At this point I don’t even want my car anymore! The dealership and Ford has let me down. I am very unhappy and am going to make sure people know about my experience.

I brought my car in on June 1 to address a clunking noise that it was experiencing. I was given a rental car which charges I was told were to be covered as the car was still under warranty. My service rep Vicky was Repeatedly difficult to get a hold up, and did not return phone calls in a timely manner. After my car was there for 11 days, I was told that the repairs were not to be covered, could not be completed by the dealership, and I was charged for all 11 days for use of the rental. This is outrageous as I could’ve been told within a day or two that the repairs not to be covered by warranty and it was not a repair that jeep was able to make. This at least would have kept me from incurring unnecessary costs due to having a rental as my car was sitting in a shop not receiving any attention nor repairs.This was extremely misleading. As a loyal customer of Airpark Jeep for over 5 years, having referred countless of friends and family members to them, and having bought two cars from them, I will no longer be returning my business due to this experience which frankly felt like a shakedown. I am contacting the local media for an in-depth view profile on this considering pursuing legal action strictly on principle alone.