Three hours to get an oil change with an appointment
7/1/2021
Scott S. VERIFIED CUSTOMER
Kyle was very professional and provided an accurate estimated time for the service. He also provided an explanation for why the service would take longer than normal.
7/1/2021
DENNIS H. VERIFIED CUSTOMER
It was a miscommunication with the appointment center after reviewing my appointment from September 2020 they simply reset my oil maintenance alert ~also there was confusion over September 2019 or 2020
standard mixup for the infamous 2020 year
7/1/2021
HILLEL B. VERIFIED CUSTOMER
Evan (sorry if I got the name wrong, bad memory for names) was super friendly, professional, and gave great explanations and breakdowns of the issues. Excellent!
7/1/2021
JARITA G. VERIFIED CUSTOMER
As usual, Lexus Service Experiece was exceptional!!!
7/1/2021
RICARDO G. VERIFIED CUSTOMER
Great job
7/1/2021
Dawn S. VERIFIED CUSTOMER
Hugh handled my service. I did not work with Jesus Pineda
7/1/2021
Eleuterio C. VERIFIED CUSTOMER
Thanks for your help
7/1/2021
Zinette T. VERIFIED CUSTOMER
I came out a happy customer and thank you for such an amazing experience with my car services.
7/1/2021
Edwin D. VERIFIED CUSTOMER
Service is good. Carlos mentioned the recall on car even though I didn't know about it. They did the first service of the car , no charge and checked the recalled parts.
7/1/2021
JAMES C. VERIFIED CUSTOMER
Great service!!
7/1/2021
Dan R. VERIFIED CUSTOMER
Jody was very professional and friendly. I am very happy with Jody and all of the team at Grapevine Ford.
7/1/2021
Shawn C. VERIFIED CUSTOMER
Very through and professional
7/1/2021
Ryan N. VERIFIED CUSTOMER
I dropped my car on Thursday morning and imagined I’d get a call going into the weekend with some sort of status. I didn’t hear from anyone until Monday. The quality of the work seems ok so far but I’ve only driven it 3 miles home.
7/1/2021
Justin P. VERIFIED CUSTOMER
Number reason for bringing in my truck was not solved. It was not even recognized by the service shop. Unfortunately for me the truck acted up when I pulled out of the lot. Crazy how lucky I am! I will be asking for further support and will try this shop again since it’s close. Brand new Chevy and it doesn’t run correctly. Again I am frustrated, don’t want to rant to much. Guy was very nice and other work done I’m sure is fine.
7/1/2021
GARY H. VERIFIED CUSTOMER
Alfredo was absolutely the best service experience ever.
7/1/2021
M VERIFIED CUSTOMER
If Christopher Walker didn’t have a trustworthy personality, I would have opted to have my truck serviced elsewhere. Your prices are WAY high. I was actually a little shocked by the price. In any case, you have a good employee in Christopher. I recommend that you move him into a managerial position one day.