Great service and explanation of repairs. We always ask for Tony as our service provider. We feel confident in Tony’s knowledge of the Nissan product. Thank you Tony
6/30/2021
Tracy W. VERIFIED CUSTOMER
I really like Cerritos Nissan service department especially my service advisor Eric Adamson . He has exceptional customer service and always go out of his way to help ..
6/30/2021
Lisa R. VERIFIED CUSTOMER
You guys are awesome ????
6/30/2021
Alexandra U. VERIFIED CUSTOMER
I had to call 5 times, left multiple voicemails, only to receive a callback once I put a call into a manager, who didn’t answer either. I was then told I have to leave my car for 2 weeks again after you failed to fix the issue the last time I left my car for 2 weeks. I am completely disappointed with the service.
6/30/2021
Larry L. VERIFIED CUSTOMER
Excellent service
6/30/2021
James G. VERIFIED CUSTOMER
Service was great. Alfredo was friendly and knowledgeable, and kept his cool despite being busy and shorthanded.
6/30/2021
Roy M. VERIFIED CUSTOMER
Pete is a great service manager!! Give that guy a raise!
6/30/2021
Charles C. VERIFIED CUSTOMER
Jody Mcphail was awesome. Add her to the list of reasons that I will continue to buy at Grapevine Ford.
Jody’s customer service acumen generates customers for life.
6/30/2021
ROBERT M. VERIFIED CUSTOMER
Very friendly, handled things quickly.
6/30/2021
David B. VERIFIED CUSTOMER
Thanks Daren.
6/30/2021
CHINA AIRLINES. VERIFIED CUSTOMER
I am satisfied with Grapevine Ford Service.
6/30/2021
Wanda Y. VERIFIED CUSTOMER
Aaron was very helpful and followed regularly until my car was ready to pick up. He was very knowledgeable about my vehicle and explained everything to me from the results of the diagnostics report and the process of the repairs. He will be my go to add long as he is available.
6/30/2021
TIFFANY K. VERIFIED CUSTOMER
Austin and team were great. Everyone was so friendly. Thank you so much for getting my vehicle in. So thankful to have working AC again.
Thank you so much!!!
6/30/2021
CHERYL W. VERIFIED CUSTOMER
I love your great service and kindness. That is why I have always come to Ford for all 5 trucks I have bought! Thanks
6/30/2021
DEBBIE H. VERIFIED CUSTOMER
Austin was very helpful. Very nice.
6/30/2021
Joe G. VERIFIED CUSTOMER
Great job
6/30/2021
JOHN G. VERIFIED CUSTOMER
None
6/30/2021
Steve B. VERIFIED CUSTOMER
Pete’s the BEST!!
6/30/2021
Tyler J. VERIFIED CUSTOMER
Daren Hayden is the biggest asset that grapevine ford has!!! Could not be more of a pleasure to work with, best fleet service manager i’ve ever dealt with…give this man a raise! Not only did he do a great job communicating, he went above and beyond and got my transmission fixed in just 1 day! Congratulations on a great job doctor hayden.
6/30/2021
Alan W. VERIFIED CUSTOMER
I was completely satisfied with my entire experience!! Adrian J Baca was the best!!