Rushed thru the process like something or someone else is more important than me. No customer kindness. Rude. No car wash with a $699 service which you advertise comes with EVERY service. The woman at the payment counter acts like she’s doing us a favor by taking our money, AFTER we waited 10 minutes for her to even show up! I pay for a $50k Audi and I am given a Ford to drive as a loaner??? I am embarrassed to have an Audi!!
Never again! Say Good bye to another customer!
12/14/2018
Mike R. VERIFIED CUSTOMER
I like the fact that Bill knows me and my car and he is very knowledgeable about the mechanics of the car.
12/13/2018
Alfredo M. VERIFIED CUSTOMER
Failed to address one of my requests regarding putting back some small parts where they belonged. Car wash was done last minute and not done very well. They returned my vehicle with out informing me about a part that needed to be replaced.
12/13/2018
Mel P. VERIFIED CUSTOMER
Took my 2012 A6 for a safety recall for my 2pm appointment.The estimated time given to me was 2.5hrs for the service. After nearly 2.5 hrs later and didn’t hear from IStephanie Trejo so I decided to text her to get the update on my car...40 minutes passed and still no reply from her. I called and the service dept connected me to Stephanie. She said that my car will not be ready until tomorrow. Since I have no car for work I requested for a loaner car. She didn’t even try to fix me up with a loaner instead she told me that the my car will be ready today. She had Uber picked me up and got to the dealership at around 5:30pm at which time my car wasn’t ready. Stephanie said that it will be ready by 6pm because that is time the place closed. Needless to say I didn’t get my until 6:30pm. I expect good service from a luxury car brand dealership like Audi and I didn’t get one from your place.
12/13/2018
Christopher V. VERIFIED CUSTOMER
Everyone I spoke to was very professional and they really provided excellent service. I couldn’t be any happier when I picked my car up.
12/13/2018
John C. VERIFIED CUSTOMER
She was very helpful from the moment I arrived. Handled my problem with dispatch without delay.
12/12/2018
Elizabeth W. VERIFIED CUSTOMER
My experience was excellent and I was very well taken care of. Thank you!
12/11/2018
PATRICIA P. VERIFIED CUSTOMER
Ease of receiving a loaner, friendliness.
12/11/2018
Kelly P. VERIFIED CUSTOMER
Exceptional service. Attention to detail.
12/11/2018
Jonathan G. VERIFIED CUSTOMER
Rene was very professional and explain everything that needed to be be done to my car and why those services are important. Rene was very friendly and with an invitingly attitude, he worked with me and kept me updated with the progress of my car. This is by far the best experience I have had with Audi.
12/10/2018
MARIA Q. VERIFIED CUSTOMER
Great service as always!!
12/9/2018
ADAM H. VERIFIED CUSTOMER
The best Service department super friendly, no pressure, fast in n out. Thank you!
12/8/2018
EDUARDO G. VERIFIED CUSTOMER
Excellent service.
12/8/2018
Ryan B. VERIFIED CUSTOMER
Thanks Rene!
12/8/2018
JAMES B. VERIFIED CUSTOMER
She was so helpful and polite ! New what she was talking about.
12/7/2018
MARIETTA E. VERIFIED CUSTOMER
Awesome customer service by Renee carranco very knowledgeable and explain everything in detail before and after the service .definitely will come back again to get my Q3 service
12/7/2018
Timothy J. VERIFIED CUSTOMER
Stephanie was absolutely fantastic. Very responsive, informative, on top of the situation and very friendly.
12/7/2018
Joseph B. VERIFIED CUSTOMER
Very efficient and timely
12/7/2018
Bruce B. VERIFIED CUSTOMER
My first time in for service and it was a great experience