Rene was professional, courteous, and most of all efficient with my service and paperwork, thanks Rene!
2/1/2019
Claudia G. VERIFIED CUSTOMER
Rene was friendly, efficient, and trustworthy. I am very happy with the service, courtesy, and the ease with which I got my loaner vehicle which I enjoyed driving
2/1/2019
Alex G. VERIFIED CUSTOMER
Thank you
2/1/2019
Myles C. VERIFIED CUSTOMER
1st time customer at DCH Audi. Bill was friendly, pro and took good care of me. I'll be back!
2/1/2019
Travis B. VERIFIED CUSTOMER
Wish I purchased my previous vehicle with you guys. Rest assured, the next will be. Thank you for spectacular customer service.
2/1/2019
Jesus A. VERIFIED CUSTOMER
Great service
2/1/2019
NANCY A. VERIFIED CUSTOMER
Thank you so much Rene!
2/1/2019
Jon S. VERIFIED CUSTOMER
Very professional and very pleased with service.
2/1/2019
Michael F. VERIFIED CUSTOMER
Perfect experience. Everything was prepped and ready. New Q7 loaner was an amazing vehicle. My Q5 was serviced and delivered ahead of schedule. There were updates sent via text to me to keep me apprised of progress. It was a totally efficient and very pleasant experience. Bill's knowledge is exceptional and it is always a pleasure to have my car serviced by DCH.
Thank you once again.
1/31/2019
Martin C. VERIFIED CUSTOMER
Service department exceeded my expectations. Absolute pleasure having my car serviced here. Thank you.
1/31/2019
Tom S. VERIFIED CUSTOMER
Great service, car is running great. Thank you
1/31/2019
Jocelyn C. VERIFIED CUSTOMER
Bill has always been my go to service manager. He is always helpful and attentiy to my cars needs at the best price possible. Thank you for such great service Bill.
1/31/2019
John L. VERIFIED CUSTOMER
I made an appointment with Rene last week for an oil change for today 1/29/18 and had requested a loaner. I gave him all my information and I thought I was all set. I bring my car in today and was helped by Bill. It turns out there was no appointment in the system so my information had to be entered. Okay, inconvenient but let's move on. Second I was informed that they don't do loaner cars for oil changes even though when I spoke to Rene last week about getting one there seemed to be no problem. Again frustrating and inconvenient. But what really bothered me was Bill's apathetic attitude when I asked about the loaner. When I told him I was promised a loaner car by Rene that's when his tone changed. He callously remarked "Well I'm not Rene" or "Rene isn't here and I don't know what he told you". He summarily dismissed me and my request and concerns. I understand if it's the dealership's policy not to give loaners for oil changes but that should've been communicated to me at the onset. But what isn't acceptable is Bill's poor attitude, to me his demeanor was dismissive and insulting. In my opinion he was unprofessional and this is the first and last time I will ever come to DCH Audi Oxnard.
1/30/2019
Evan S. VERIFIED CUSTOMER
Great customer and auto service. Will be a return customer!
1/30/2019
Vito R. VERIFIED CUSTOMER
As usual, Bill Profeta was great to work with
- very accommodating and handled everything.
1/29/2019
Donn B. VERIFIED CUSTOMER
Timely, convenient and friendly service. A loaner car was available and was very helpful.
1/28/2019
Christine R. VERIFIED CUSTOMER
Everything was wonderful. My vehicle was ready before promised and sparkling clean.
1/28/2019
**** C. VERIFIED CUSTOMER
All expectations of mine far surpassed by Bil.
1/27/2019
Charles T. VERIFIED CUSTOMER
Excellent service. No complaints or issues.
1/26/2019
MAYNARD B. VERIFIED CUSTOMER
All went well and I was treated very well and communicated with appropriately.