Benjamin was so honest and upfront about what services I should be doing on my car. I trust his insight and report
6/24/2025
Griff B. VERIFIED CUSTOMER
Great. Thank you
6/24/2025
Barry L. VERIFIED CUSTOMER
Great Service from Randy
6/23/2025
Gina A. VERIFIED CUSTOMER
George was nice, efficient, and swift with my service. I will definitely be coming back and recommending to others. Thank you Putnam Lexus and George for the great experience!
6/23/2025
Maureen A. VERIFIED CUSTOMER
David was very nice and professional.
6/22/2025
Sridhar C. VERIFIED CUSTOMER
David is the reason we continue to give our business to Putnam. He’s professional, puts the customer first, and we trust him always.
6/22/2025
Theanchai F. VERIFIED CUSTOMER
Everyone is professional , very helpful . Will recommend my friend to buy Lexus for their new car .
6/22/2025
Christina L. VERIFIED CUSTOMER
George Aguirre was great! He was prompt in responding to me and so helpful in assisting me with my issues with my Lexus key not working as well as providing me with a loaner car for a few hours. Excellent service advisor!
6/21/2025
Shakoentala J. VERIFIED CUSTOMER
Timely service appreciated. Thanks
6/21/2025
Rong C. VERIFIED CUSTOMER
good service; thank you.
6/21/2025
Alice L. VERIFIED CUSTOMER
Thanks to David who takes great care of his customers. Really appreciate all his service!
6/21/2025
Xiaobing Y. VERIFIED CUSTOMER
None
6/21/2025
Julian H. VERIFIED CUSTOMER
David is always good. Prompt, reliable and attentive. I really appreciate the service he provides. Thank you.
6/21/2025
Thomas T. VERIFIED CUSTOMER
A bit concerned the air pressure on my new Michelins tires. They were read at38lbs, and rose to 40 after driving home for 7 miles only. I thought suggested pressure was at 34lbs. Was told it will go down in the morning or cooler temps. Am watching same.
Is 38 too much on a normal day?
Answer me at please.
6/21/2025
Michael S. VERIFIED CUSTOMER
From the time I opened my door upon arrival at the service center until I returned with the loaner vehicle and headed home, I received nothing short of friendly, respectful, stellar treatment. But that’s the way it’s been at Putnam since I first started doing business here in the mid -1990’s. Thanks to all of you!!!
6/20/2025
Michael M. VERIFIED CUSTOMER
Alma goes above and beyond to answer my concerns and questions about my two LEXUS.
6/20/2025
Amy C. VERIFIED CUSTOMER
George is always friendly and efficient
6/20/2025
Anne J. VERIFIED CUSTOMER
Efficient, friendly, informative.
6/20/2025
Linda C. VERIFIED CUSTOMER
Really professional and well done
6/20/2025
Weibin Z. VERIFIED CUSTOMER
Feedback for the maintenance: The communication with Randy was pleasant, and I appreciate that the vehicle was returned thoroughly cleaned. However, I noticed that my front and rear tires were swapped without any prior notice or approval. According to the multi-point vehicle inspection sheet, the front tires were at 3/32" and the rear tires were at 0/32" prior to the service. After the maintenance, the two severely worn rear tires (0/32") were moved to the front. I had video evidence confirming this. I became aware of the issue when I picked up the vehicle, but was unable to address it at the time due to other commitments. Swapping in the more worn tires to the front significantly increases the safety risk, and I’m concerned about why this change was made without informing me or obtaining my consent. I would appreciate clarification on why this was done, and how we can resolve this issue promptly.