There is no doubt you have performed the necessary oil change, several filters replacements, and several inspections with the utmost skill.
The problem is that these tasks should not have cost over 600.00, even for a Lexus. Are your cars really that more complicated than a Honda? I think not. That is the source of my dissatisfaction.
Perhaps add to that problems with Bluetooth and phone connections never working from day one and now the rear tail gate intermitidly not working and you want 2,000 or more each to fix them? Someone is making a lot of $ on rather simple electronics.
6/29/2025
Goce M. VERIFIED CUSTOMER
It was a smooth experience as always. David always delivers.
6/29/2025
Martin S. VERIFIED CUSTOMER
Great service yet again at Putnam Lexus. Really appreciate George as our service advisor.
6/29/2025
James Y. VERIFIED CUSTOMER
As always, great, friendly, timely service.
6/28/2025
Carole G. VERIFIED CUSTOMER
Awesome service to pass smog control and thank you for valet service for my car service
6/28/2025
Adriana A. VERIFIED CUSTOMER
Alma was courteous, efficient and communicative. She did a great job!
6/28/2025
Robert W. VERIFIED CUSTOMER
Great job
6/28/2025
Joseph C. VERIFIED CUSTOMER
After the service appointment, the car was returned with bird droppings on the windshield—which weren’t there when I dropped it off. Typically, the car is washed as part of the service, but this time it wasn’t cleaned and was returned in a messy condition.
6/28/2025
Bonny J. VERIFIED CUSTOMER
Putnam Lexus Service in Redwood City is the reason I have bought five Lexus cars over the years! Kudos to the service department employees.
6/28/2025
Linda K. VERIFIED CUSTOMER
Benjamin’s was very helpful for me
6/27/2025
Larry W. VERIFIED CUSTOMER
Randy and your team is courteous, professional, and pleasant. Give Randy a raise.
6/27/2025
Jeff W. VERIFIED CUSTOMER
Randy was great. Always pays attention to the details.
6/27/2025
Dean M. VERIFIED CUSTOMER
Service was so swift and quick.
Mr Randy as usual handled with respect and responsible manner.
I am proud of being Lexus Lover
6/27/2025
Gary I. VERIFIED CUSTOMER
David was excellent! no delays. got a loanercar and carfixed.
6/27/2025
Michael Sharilyn. VERIFIED CUSTOMER
David Liss is a fantastic service representative for Putnam Lexus. He explains the complete maintenance my LS460 requires in a way that makes me feel comfortable with the decisions made. David keeps me informed about the service progress. He embodies the professionalism I expect from Putnam.
6/27/2025
Zaydoon J. VERIFIED CUSTOMER
David was great, very helpful, and very professional. Everyone else who help me was excellent too. The service was fantastic.
6/27/2025
Brian V. VERIFIED CUSTOMER
The team was awesome. Everything went as they stated. They helped with a loaner. All went smoothly.
6/27/2025
Evelyn C. VERIFIED CUSTOMER
Alma was very attentive and answered all my questions.