Putnam Lexus Auto Repair Service

Pleased

Other than waiting for Ben while with another client for 15 minutes to start. -all was great . Felix transport is kind and able!!

Alma was friendly and accommodating. She was patient ly waiting while I was looking for my insurance, which took forever. I finally found it. Great service and funny demeanor.

One complaint is that I was offered to replace my tires with OEM tires, which makes sense, but they are more expensive than better tires. The nice part and what made me happy was I got better tires with price matching included so the deal was a good deal.

George made sure everything I asked has been done - on time and quality. Thanks.

Best of the best.

David Liss explained all the details about what to do with my car and gave recommendations Very courteous, keep it up David!

Randy is friendly, knowledgeable, and helpful. The was done is time predicted.

I was very happy with the service David provided. Additionally, I was pleased with how the other administrative staff assisted me with shuttling to and from the dealership while my car was being serviced.

1. I asked George if he could check the microphone on my car when I went to pick up my car. During my the recent service before this visit, I reported about the microphone automatically coming on and not being able to cancel it. He said he had a hard-reset done on it. Since then, I noticed that Siri was not responding by voice. I had chalked it up to possibly from the latest iOS update glitch until I found that Siri responded with voice in the loaner car. George’s response was if you pay $395, well check it. I’m not going to check it for free. He tone was annoyed and abrupt. He didn’t need to be so rude. He could have said it in a more professional manner. Then he continued to insult me by saying that I have an old car so I’m going to have a problem. If I want it fixed, it’ll cost a few thousand dollars. First, this is a 2021 model. I started having this issue in the second year of my leasing the car. I had always thought it might have been my cord. I have had Frederick then Mario as advisors and they were always professional and showed concern whenever I bring up an issue or have a question. 2. I have another issue when using a loaner car. I had my Fastrak pass and yet, the toll charge went to Lexus and I had an extra $4 something fee with it. My pass worked with the express lanes, but when going home from work, I have to pass through the San Mateo bridge. It don’t work in the bridge. Are all your loaners designed to override the vlient’s Fastral passes? This is a poor policy.

David was great, as always! Very welcoming and explained all options. He is a pleasure to work with.

David was very patient and explained the situation clearly, even when snafus were not under his control (I.e., unavailability of tires that I was told were available when I scheduled the appointment, delays in services). He was very fair with pricing and arranged for drop off and pick up (waiting at home for the work to proceed). Many thanks!

Great customer service

I was given an estimate of $20,000 for repairs on my car. I was shocked by this amount and I am getting a second opinion.

Alma is very nice to work with and responsive to keeping updated on repairs!

I mailed the postcard yesterday and rated Putnam Lexus service as excellent. I am a regular customer of Lexus in Sahara Las Vegas. Being new to Putnam, I had some anxiety on their service. Randy definitely made me feel assured of the work quality. Thank you Randy.

George was helpful And he replaced the drivers floor mat which I thought was a nice gesture

David was excellent. He callback right away when I had a question and he cares about us. Thank you David

Exceptional service and support.

Randy was great!