Putnam Lexus Auto Repair Service

Randy was as professional as always. I’m looking forward to my next service appointment.

Nice staff, fast service

Ben was great. I love your service dept.

Always on time and ready to help!

I have brought my newer gx550 overtrail plus (quite expensive suv) in for service 3 times now). One time was flawless, but one time the scratched the bumper. Since it was not in their check in video they had it fixed. Today I brought it in again, and when I picked it up it had about a 1 inch scratch on the hood. I asked the service advisor about it, and he said I am always trouble there and have issues and should take my business elsewhere. He also said his techs reviewed the video and that it was there prior. So I asked if we could review it together he stated he was busy, and that again I should go to another dealership but if I waited in the waiting room he would see me when he had time. After about 15 minutes he came, we reviewed it with a service tech, and they admitted it was not there prior. He then apologized to me said he had a lot on his plate but again said since we keep damaging it I suggest you go elsewhere once we fix it. I am attaching a picture of the scratch, as well as a screen shot of the same exact spot from their check in video. To say I was embarrassed while he said this in the service department with others around is an understatement. Really they blamed me and basically said I was taking advantage of them, then showed me the video proof it wasn't me lying. I got a handshake and an apology but wow what customer service.

Great ????

Team was excellent start to finish.

They done nice job

Dry easy to schedule, Lear communications during wait and friendly service prople

Warm welcome from check-in to checking out. Overall, experience was a positive one.

Thank you!

Thank u for ur service

Alma is the best! She exceeded my expectations on customer care.

Kind, efficient, well-explained service!

Great sub great service thank you Charlie

Excellent service!

Yes fast and good customer thanks

Randy was excellent in his follow up and oversight of my car service

Ben was helpful with pricing but I had no issues when my care was serviced 1-2 months ago. Since it returned from the shop, I noticed a rumbling noise. Now I wonder if it all could have been dealt with the same week and avoided wearing down the left break pads. Now that the damage was done it had to be fixed. Could the service have lead to this rumbling and then destruction of my breaks? We may never know.

Keep up the excellent work!