Considering the complexity of the job, things went exceptionally well.
2/15/2020
Eileen C. VERIFIED CUSTOMER
The service was great. Was quite nice to have a loaner car since the maintenance was going to take longer than expected. Everyone was courteous, professional and helpful.
2/15/2020
Richard B. VERIFIED CUSTOMER
Joe was very polite and very professional and the job was done with the highest standards
2/15/2020
Mayra M. VERIFIED CUSTOMER
The car was not cleaned to my satisfaction
2/14/2020
Ricardo C. VERIFIED CUSTOMER
I was grateful with the attention and immediate resolution of my GPS problem. The car operated like it was very new. It was so shiny and clean.
2/14/2020
Alan F. VERIFIED CUSTOMER
I appreciate several aspects of what was done. The diagnosis of my complaint about the rear suspension uncovered a problem in the front as well. The extra work presented a surprise expense, which Fadi discounted where possible. I also appreciated the loaner car, since the car was in the shop from Saturday through Wednesday.
2/14/2020
Zhimin M. VERIFIED CUSTOMER
very good!
2/13/2020
Michael C. VERIFIED CUSTOMER
Even though it was very busy, Kent went above and beyond to be helpful. He provided amazing service!
2/13/2020
Marie K. VERIFIED CUSTOMER
Very good
2/13/2020
Loanie L. VERIFIED CUSTOMER
We were told there would be a car onsite for us. The turn around time from drops off to leaving in a rental car was 2 hours. Completely unacceptable
2/13/2020
Patricia M. VERIFIED CUSTOMER
Joe was very helpful and made sure my car was ready when I needed to leave. Great service, and I appreciate having the car washed too!
2/13/2020
Geng F. VERIFIED CUSTOMER
The service was great! Ben listened to my problem and noted it down. He also talked to me in person and addressed my concern. Like the service!
2/13/2020
Arron R. VERIFIED CUSTOMER
Great service and timely communication through entire process. Thank you!
2/13/2020
Patricia S. VERIFIED CUSTOMER
Excellent advice and prompt service
2/13/2020
Nancy L. VERIFIED CUSTOMER
All aspects of the team were professional as always.
One comment, the checkout process- with the attention to detail, which Costomer appreciate, when their turn comes, is very very cumbersome.
I was waiting for almost 25min. to get my paperwork and keys to be found and the protection ( also appreciated) out of my car.
I expect a very fast easy checkout process.
2/13/2020
Kay C. VERIFIED CUSTOMER
Fade is the Best! Customer service is stellar
2/13/2020
Joanne C. VERIFIED CUSTOMER
Randy Auyeung was thorough, kind, courteous, and fast. He is proficient and was accurate in his estimated time of service.I appreciated his professionalism and politeness. Thank you.
2/13/2020
Joan B. VERIFIED CUSTOMER
Great service
2/13/2020
Craig G. VERIFIED CUSTOMER
I really appreciate the persistence is solving the stubborn problem with my car. Val and the service team were excellent at every step and the entire team at Putnam are great.
2/12/2020
Jocelyn A. VERIFIED CUSTOMER
It was a very warm and welcoming experience. Ben was attentive and service was efficient, even finished early. Thanks ????