Great service by Greg and his staff. I plan to continue servicing my NX at Putnam Lexus. Best Regards,
10/15/2020
SOUDABEH A. VERIFIED CUSTOMER
Greg is competent, respectful and has integrity in his work. I feel fortunate to have encountered him. May we all aspire ti be like him in what we do.
Thank you Greg.
10/15/2020
David C. VERIFIED CUSTOMER
Very good service. Listened to my concern about my RX350. Thank you Randy????
10/15/2020
Clifford B. VERIFIED CUSTOMER
Kent was welcoming, prepared, and communicated well. My second trip there was another great experience. Thanks again!
10/15/2020
Bradford K. VERIFIED CUSTOMER
My gas gage was working when I brought the car in and was broken when I left
10/14/2020
Qing L. VERIFIED CUSTOMER
Great service!!
10/14/2020
Hong C. VERIFIED CUSTOMER
Ken is very professional. He is polite and very patient. I thank him for his service.
10/14/2020
Leslie D. VERIFIED CUSTOMER
I have mailed the card.
10/13/2020
Keith B. VERIFIED CUSTOMER
Great, as always
10/13/2020
Paul Y. VERIFIED CUSTOMER
Mario is a professional specialist. He actually tried to understand my case and provided useful feedbacks. I appreciate his help today.
10/13/2020
Mark O. VERIFIED CUSTOMER
Great job. Looking forward to next time. I know my vehicle is in good hands.
10/13/2020
Jodie D. VERIFIED CUSTOMER
Minimal evaluation and expensive repair recommendation made based on machine diagnostic. Further more car was there 1 week before for maintenance and all was good
10/11/2020
Victorino L. VERIFIED CUSTOMER
Randy Auyeung kept me posted early mornings and late afternoons on the status of my car which I really appreciated so I can manage my time.
I understand that the dealership has COVID protocols to keep customers safe and comfortable. But when I dropped off my car on October 7, the lady who arranged for my loaner made me feel like I was the one with COVID and she looked terrified. I was offended by the way I was treated. If she feels paranoid, then she should not work with the public.
The
10/11/2020
Cynthia B. VERIFIED CUSTOMER
Great service!!!
10/11/2020
Tony P. VERIFIED CUSTOMER
Excellent service
10/11/2020
Patricia M. VERIFIED CUSTOMER
Randy kept me informed along the way of getting my car serviced. Soon after I called about my car problem, he texted and called me to let me know next steps and that he’d be overseeing my car. He let me know when my car was towed in. Later that same day, he called me with an update, clearly explaining to me what was going on and that it should be ready the next morning; that he’d call. He called before 9 am, went over all found and not found; again in a clear manner. I especially appreciated that I did not feel patronized. Instead he talked with me professionally and pleasantly.
10/11/2020
Kathy S. VERIFIED CUSTOMER
I had to wait 3 hours for the left front running light and windshield wipers to be changed. Eric said the car was ready earlier but no one noticed that I was waiting so I ended up waiting longer. The dash board said “system problem” but Eric didn’t say anything until I was ready to leave and I noticed the alert. He then said “I saw that when you brought the car.” I’m not sure why he didn’t do anything about it or what to do to fix it until I asked as I was getting ready to leave. It shows a lack of follow up and consideration for the customer.
10/11/2020
Jimmy Z. VERIFIED CUSTOMER
Mario is great!
10/11/2020
Jean W. VERIFIED CUSTOMER
The only problem was that service missed fixing the right turn signal light even though I asked about it twice.