Putnam Lexus Auto Repair Service

Exceptional customer service and care by Kent. Kent was clear concise and timely with his communication. Def inspired trust and confidence in Putnam Lexus. Thank you!

Greg and Nick provided fantastic service. They are both two of the best Lexus employees I’ve been serviced by. Thanks

Excellent customer service!

Fred was promp from when I arrived got me situated with my kosher. And helped me getting my vehicle back fast when I returned.

Always a pleasure having Randy as my service advisor! Very knowledgeable and takes good care of my car!

Excellent

It did take an extraordinary amount of time to receive parts. But dealership and service agents and carlos from parts were great

Well done.Thanks.

I was told they have to change a certain parts and It might take 10 days before I get my car back. No I got it on a Tuesday minus the weekend it is only three days And I was so happy to get my car back. That was GREAT. Thank You Benjamin

He was courteous, welcoming, and very professional. He made the service process seamless.

He was very efficient with his work & kept me informed about the status of my car. Thanks

Excellent

Excellent service! Really appreciate your arranging pick and drop off of our vehicle. Many thanks!

Fred Young was great. He is a very positive asset to Putnam Lexus.

Fixed my tire, replaced the spare with the repaired tire, all with a smile and complete customer service

Excellent! Thank you so much!

The tech did a great job.

First off, I wanted to say that Mario acted professionally and that this review is not a reflection of his service in particular. I am not satisfied with my service at Putnam Lexus because based on my experience at a different Lexus dealership (Newport), I feel less as though I was at a luxury dealership and more like at a regular one (and I’ve had better service at regular dealerships). In particular, my complaint is regarding the policy in which you require customers to fill up the gas back at its original place when you return the loaner car provided to you when you are there completing maintenance. When I was provided a loaner car at Newport, I was provided a loaner car and was not told I had to put gas in it when I returned it. This makes sense to me since the car was provided for my convenience while my car was being serviced. When I used to have a Toyota, I was never asked to pay for ride shares they would call for me to take me home or to work while my car was being serviced so I find it ridiculous that a luxury dealership would require their customers to inconvenience themselves by having to ensure the gas was filled back in their loaner car. Furthermore, this was not disclosed to me when I booked the appointment and I was not prepared to account for the work hours I was missing due to having to take my car in for service by bringing it with me to the dealership while waiting for my car to be done (I did not take the loaner car since I do not agree with the policy). I hope that this complaint will help you to reconsider this policy. Thank you.

You can’t beat the Lexus service!!

My tire was not in stock but Fred found me an equal quality alternative so I could get in stalled same day. Thanks, Fred.