Fred is courteous and thorough. He explained everything clearly and went to extra effort to track down a problem in my car.
11/11/2020
Greg K. VERIFIED CUSTOMER
Greg was a joy to work with. Very polite, knowledgeable, and efficient. The best of the best!
11/11/2020
Jack M. VERIFIED CUSTOMER
I am just disappointed that a loaner car wasn’t available
11/11/2020
Dan K. VERIFIED CUSTOMER
Service was great as always. Mario is a very nice and easy guy to work with.
11/11/2020
Elena R. VERIFIED CUSTOMER
Greg went above and beyond to provide me with the best possible service. Kept me very well informed of status of car and was very helpful in suggesting what repairs should be considered. He is why I bring my car to Lexis!
11/11/2020
Towne Ford. VERIFIED CUSTOMER
Fred was very courteous and updated us on vehicle.
Frank @ Towne Ford Auto Body
11/11/2020
Joyce S. VERIFIED CUSTOMER
Mario was extremely helpful
11/10/2020
Judy W. VERIFIED CUSTOMER
No issues with the service. It was timely and complete.
11/10/2020
Christine P. VERIFIED CUSTOMER
Eric, our service advisor took great care of us as usual
11/8/2020
Kim R. VERIFIED CUSTOMER
Keep the good work
11/7/2020
Douglas H. VERIFIED CUSTOMER
Too many surveys. This is the fourth one!!
11/7/2020
Gary L. VERIFIED CUSTOMER
Fred is excellent.Enterprise is not.
11/6/2020
Rhonda L. VERIFIED CUSTOMER
Mario gave me terrific service
11/5/2020
Ronald F. VERIFIED CUSTOMER
Very satisfied with advisor.
11/5/2020
Valerie B. VERIFIED CUSTOMER
Eric is great!
I was disappointed at cost of replacing a tire.
My car was just purchased and has 7k miles.
I asked initially about warranty coverage since I felt I could go to my mechanic who has been servicing my previous lexus’. Well wasn’t informed till a few hours later that can’t repair and needed new tire but unable to do that day.
End of story, got loaner and had to pay for tire patch(not used) and much wasted time. Eric did best he could!!! I feel that Lexus could have replaced tire for cost + labor. I m quite sure Pleasanton where I purchased car would have done better and I’m also sure my mechanic would have done much better with time and cost!!
Very pleased with Eric but not so with putnam
11/5/2020
Thomas B. VERIFIED CUSTOMER
The service was great once I arrived. But you must do something about your phone system. There is no one answering the phone when you call for an appointment or try to call to check on things. The most common response I got was leave a message. It is the first impression you get when you try to contact your dealership. That is not good business.
11/4/2020
Robert L. VERIFIED CUSTOMER
The car was washed and they said everything was great and the car was ready to go. I asked them to do a test drive because i always hear a grinding or resonance noise. I asked them to do a test drive. Later when I picked up the car they had identified over $10,000 of repairs that needed to be done. They found the time to find $10,000 worth of repairs, but never did the test drive like I asked. No i am not happy.
11/4/2020
Bobbie B. VERIFIED CUSTOMER
What a pleasure to know my car was so well cared for and returned to me shinning lie new. Thanks Eric and the Luxus team of Redwood City. Bobbi Batchelder
11/4/2020
Harrison D. VERIFIED CUSTOMER
Hello,
My service advisor - Mario was very friendly and polite through the entire process with my car having to be serviced through warranty. I will definitely come back again for any service and future purchase of a new vehicle through Putnam of Redwood City with the continued excellent customer service. The only issue I had after picking up my car was the service technician didn’t align and adjust my back-up rear view camera correctly, which I will need to bring the car back in for this adjustment. Overall, thanks customer service from Mario! Thank you.