Mario was very helpful in negotiating the extended warranty policy. Also the work done on my car was done well and on time.
Thanks, Thomas F
8/8/2021
Toshiko U. VERIFIED CUSTOMER
Good customer service especially the front office!
8/8/2021
DAVID F. VERIFIED CUSTOMER
Great service and car was so clean it looked brand new
8/8/2021
Barbara T. VERIFIED CUSTOMER
Greg was amazing, providing everything I needed and more when warning lights went on late on Friday afternoon. He got the car in right away and provided me with a loaner. The next day he returned it, having run the tests, completed routine servicing that was due(at my request since it was in anyway, washing it and even vacuuming the trunk. On the other hand, the man who answered the phone might benefit from some customer service training.
8/8/2021
Paul F. VERIFIED CUSTOMER
It isn't Mario's fault. It is ridiculous that Lexus has no solution for batteries going dead because the car was not used for a week. That means I'd be stranded at the airport if I parked there for a week trip!
8/7/2021
Gracie S. VERIFIED CUSTOMER
Goerge was Profesional communicate well and helpful.
8/7/2021
Scott S. VERIFIED CUSTOMER
Yes, Mario was fantastic. Thank you!!!
8/7/2021
ROBERT F. VERIFIED CUSTOMER
David was on top of it, however it seemed like you were short on staff in service. Thankfully David kept us appraised of progress.
8/7/2021
Briceyda L. VERIFIED CUSTOMER
Very friendly and professional, totally satisfied.
8/7/2021
Hanna P. VERIFIED CUSTOMER
Gady and reliable service
8/7/2021
Minyoung K. VERIFIED CUSTOMER
Usually, if I get maintenance services, they wash my car, but this time, they did not.
8/7/2021
Darlene T. VERIFIED CUSTOMER
George was nice, I have moved to Danville, but will continue to come
Out to redwood city as oppose to Concord.
8/6/2021
Amikam S. VERIFIED CUSTOMER
Very good service.
8/6/2021
Mary M. VERIFIED CUSTOMER
I’ve been with Putnam Lexus since 2010 and yet no one knows me (very friendly , social, communicative)— no connection—-asked me a little but didn’t hear answers
8/6/2021
Angelito Y. VERIFIED CUSTOMER
I just want to commend the manager, Greg Dong for saving the day. He accommodated me the way, I would expect a great manager would do. When I went to Lexus Putnam Service Center in Redwood City, a certain guy told me that the service center is closed and he said, “You might as well go to a Vulcanizing Shop to have your wheel with nails repaired.” So I went to the information center, who explained to me that this is the first time they closed shop on Monday and Sunday, and guy told me to return on Tuesday to have the tire repaired, when I just recently purchased it, the vehicle being the 2021 Lexus, when I arrived the following day on Tuesday, a different guy approaches and asks me what the problem is. I explained the problem and he checked the computer, then return to me to say that there was no way to repair the tire as I didn’t have an appointment. Firstly, no one told me I needed and appointment. Secondly, I bought warranty on the vehicle to be fixed. I asked to speak with the manager. Greg Dong (manager) stepped in and facilitated the repair, asking me to wait in the lounge. It took 2 hrs to wait for the service.
I hope next time, the service from everyone who was not Greg Dong would be better.
8/5/2021
Mei M. VERIFIED CUSTOMER
Bad service, I was waiting 1 hours for the shuttle bus to give me a ride to work !!
8/5/2021
Qiang L. VERIFIED CUSTOMER
David is very nice and knowledgeable about the items which need services. I had a great experience with David and thank him for the great services.
8/5/2021
Sharlene E. VERIFIED CUSTOMER
It’s absolutely fantastic service by dedicated people.