David was great. I just found the lower headlights were not cleaned at all. I will call David on Monday. Thanks for the great service.
5/7/2023
Michelle K. VERIFIED CUSTOMER
Alma did her job and I was happy with her. My concern is I have been with Lexus for a long time and 99% of my service records are with Lexus. I purchased another car with Lexus. What I did not appreciate is having to pay $115 for a filter when I know that I will be bringing my car there to be serviced. I felt that I had to be charged something for the CPO certification didn’t make me feel good. I felt like I was being nickeled and dime
. I have always respected Lexus customer service and appreciate the work and service I have gotten in the past; I understand times are hard, but to nickel and dime your a loyal customer doesn’t sit well with me. Thank you for allowing me to express my experience. In addition, the sales team that help me purchase this car also was great I appreciate them very much. I will always give credit where credit is due MK
5/6/2023
David H. VERIFIED CUSTOMER
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5/6/2023
Marianne L. VERIFIED CUSTOMER
Fred always does an excellent job
5/6/2023
Vinh N. VERIFIED CUSTOMER
The process was so seamless and efficient. I was greeted by Fred at drop-off and he was there when I picked up the car. Overall, a great experience.
5/6/2023
Barbara R. VERIFIED CUSTOMER
Very nice! Explained the process of what would happen it was very smoothe. Loaner car was waiting for me and someone took me to the car and explained how it worked. Easy quick checkout. Well done
5/6/2023
Jacob W. VERIFIED CUSTOMER
George Aguirre and the team do a phenomenal job. Thank you!
5/5/2023
Victor W. VERIFIED CUSTOMER
Great services
5/5/2023
Beth S. VERIFIED CUSTOMER
He was great. Kept me informed thought out. The waiting room is very pleasant and my car was well taken care of
5/5/2023
Elizabeth K. VERIFIED CUSTOMER
Great service!
5/5/2023
Susan B. VERIFIED CUSTOMER
Please continue your good job, I’m highly appreciate what Mario does to me today, he is very helpful employee he did all I need as a customer. Thank you Mario to All your help I appreciate it very much. Once again thank you. When I’m come back for my next appointment I want Mario to help me again. Good job Mario!
5/5/2023
Janice N. VERIFIED CUSTOMER
Mario understood my concerns
5/4/2023
Leonard B. VERIFIED CUSTOMER
I couldn’t be more pleased with the service that Mario & his team provided us. They are knowledgeable, professional & did everything to insure that our car was in top condition. Thank you so much for making us feel like valued customers.
5/4/2023
Oly F. VERIFIED CUSTOMER
The assistance and service were wonderful, thank you!
5/4/2023
Linda M. VERIFIED CUSTOMER
Alma is very friendly and helpful. She follows up on customers’ concerns.
5/4/2023
William E. VERIFIED CUSTOMER
Thanks
5/4/2023
Ben C. VERIFIED CUSTOMER
Fred is most professional. He is efficient and pleasant. I thank him and your team for your help.