Putnam Lexus Auto Repair Service

Alma went above and beyond to help us out of a bad situation. She's great

In all our years of being faithful Lexus customers, and after purchasing three vehicles with every intention of purchasing more in the future, my husband and I are completely disappointed with our entire experience at Putnam Lexus. I plan to write a formal complaint to the general manager after being accused of “putting words” into the service manager’s (Greg) mouth and after being told “I don’t appreciate you holding me hostage” when attempting to simply hold him accountable for the charges he had offered to charge us per our phone conversation. Our car smells very bad, like there is mildew or mold build up, our headliner was left dirty by the service employees, when we drove off the lot our mats flew off the top of our car, they were all left up there and completely soaked, etc. There are many more details worth mentioning. Then we received an invoice for “Mileage Outside of Authorized Area” on the courtesy car today and we are appalled that this was never mentioned to us. Randy knew where we resided and what our circumstances were and yet these possible charges were never so much as mentioned. Our door handle, which although it was already broken prior to taking it in, was obviously pulled with force and is now extremely loose and about to fall off. At Fresno Lexus we have always felt like family, so much so that we have the general manager’s phone number in our contacts, Mike Gibson. We cannot believe everything we faced while dealing with Putnam Lexus. I was left completely baffled.

It’s the best service and best cars!

Marco did a great job. He kept me informed . I was frustrated by the fact that the clogged vents were a known problem for Lexus. I discovered this from my own research and what I was told by Lexus of Freemont.

good service. thanks

Mario did an excellent job. He listened carefully to my needs. He was very responsive and thorough and Extremely pleasant to work with. He’s an outstanding member of your team. Thx Stu Silverman.

It was good service

Randy was courteous and anticipated what would be helpful to our car. Very pleasant experience working with him.

Randy Solomon is the man he always takes care of me and helps me. Give him a raise.

Excellent

Randy is a very professional human being. He is very good and what he does.

All good.

Ben was great keeping me informed of the status.

David is awesome, thanks!

Randy was great, communicated with me throughout the process and made sure the shop foreman was available for a test ride when I dropped it off. This gave me confidence. He understood the problem and could fix it.

David is outstanding and takes very good care of his clients. I value his help and appreciate very much how helps me maintain my car. He represents the best of Lexus!

Efficient and to my service done quickly.

Smooth and great service

Excellent job

David was great. But the problem is my car isn't really fixed, it's a head scratcher but James and David were super helpful