Alma is great and i hope she continues to serve Lexus’ customers.
Small feedback about complimentary carwash, please dry the car properly to avoid watermarks.
11/4/2024
Gretchen V. VERIFIED CUSTOMER
She did an excellent job communicating with me about the progress of my vehicle’s maintenance service. She was friendly and respectful in her communications with me. She has a great attitude about her work.
I have been having problems with my gear shifting for a while now (since before the last service) it is “sticky” sometimes when going from park to drive and especially from reverse to drive. They said that they were unable to find the problem and did nothing about it. That worries me because it is getting worse. I would like it to be resolved.
11/4/2024
Christine E. VERIFIED CUSTOMER
Attentive and Friendly service, Thank you.
11/4/2024
Cecelia V. VERIFIED CUSTOMER
Dave was awesome! I had an emergency flat tire on Friday which was well handled by Lexus Roadside assistance. I drive long distances on Mondays and Putnam Customer Service on Saturday morning took me in last minute. Dave even gave me loaner so I could do our family’s grocery shopping vs. waiting. We’ll be recommending Lexus to all our friends!
11/3/2024
Richard S. VERIFIED CUSTOMER
Mario and our mechanic took great care of us and made sure we were looked after. I'll request Mario again in the future, if needed. Thank you!
11/3/2024
Usman A. VERIFIED CUSTOMER
Excellent work!
11/3/2024
Esperanza J. VERIFIED CUSTOMER
Love the service, they’re friendly and very helpful.
11/3/2024
Chloe B. VERIFIED CUSTOMER
Happy to say we got an honest and knowledgeable advisor to help us. Will be switching from Stevens Creek location to Putnam from now on. Thanks!
11/3/2024
Wu Wei. VERIFIED CUSTOMER
Excellent team! Randy is super; took care of all the details.
11/2/2024
Lito V. VERIFIED CUSTOMER
Mario was great. He helped and answered all our questions. Thank you!
11/2/2024
Ying Y. VERIFIED CUSTOMER
Awesome and speedy service, friendly staff. Coffee machine was broken though :(
11/2/2024
Xiu Yun. VERIFIED CUSTOMER
I'm very happy with the services provided by stuff in putnam Lexus.
11/2/2024
Renita T. VERIFIED CUSTOMER
Working with Alma was wonderful! She was super helpful, warm and efficient. She took care of me completely. I highly recommend - and commend - her!
11/1/2024
Alicia B. VERIFIED CUSTOMER
Randy is amazing !!
11/1/2024
Donna H. VERIFIED CUSTOMER
From beginning to end I received exceptio al service. Check in, loaner car and pick up every interaction went well. No complaints. Thank you again for a wonderful experience. See you at my next appointment. Kind regards
Donna H
11/1/2024
Venkata P. VERIFIED CUSTOMER
David did a remarkable job in helping us with identifying a noise issue on the front right hand side of front wheel. I would strongly recomendable him as he is so customer friendly attitude.
11/1/2024
Alka K. VERIFIED CUSTOMER
The cost for a minimum 120K package is crazy high—-don’t think we can justify coming back to do another maintenance at your dealership again.