It’s amazing to me, but no matter how over-the-top busy David is, he always makes time for me… I did not have an appointment today, but when that light went on that said my front right tire was having a problem I freaked out because I didn’t know that this was happening… And on top of it, I was supposed to go down to MONTEREY today but canceled the trip at the last minute! The way things work sometimes is very strange… But LEXUS made it so much better thanks to David Liss!!!
11/1/2024
Susiana W. VERIFIED CUSTOMER
Was disappointed that my car IS was returned dirty on the inside and its a new car and not happy to see a small nick in the front corner of the paint (
Even though small - its a brand new car) The Rx was returned Clean and service was good for RX
11/1/2024
Gloria N. VERIFIED CUSTOMER
I never saw the rep again and it became extremely expensive I would have liked to talk to someone about all the new recommendations
It also took much longer because of additional findings
10/31/2024
Kanjana C. VERIFIED CUSTOMER
he take care very good good good good I have for him long time thank you thank you
10/31/2024
CHARLES M. VERIFIED CUSTOMER
Timely done with usual class
10/31/2024
Marianne R. VERIFIED CUSTOMER
Lexus and its service partners and employees are always professional, efficient, courteous and knowledgAble. I have never had a bad experience
10/31/2024
Monique B. VERIFIED CUSTOMER
Randy was great. Explained everything and was very responsive.
10/31/2024
Quio Y. VERIFIED CUSTOMER
I left the car and texted Alma with clear instructions for routine maintenance and fix the trunk. I just noticed the routine maintenance was not done.
10/30/2024
Nanzaddorj S. VERIFIED CUSTOMER
Great service!
10/30/2024
Jodie K. VERIFIED CUSTOMER
As always, the team at Putnam, from the guys who meet you as you drive in to the girls at the counter, and of course, Mario, they are all very professional, thoughtful, polite and make everything so easy to get in and out! Thank you!
10/30/2024
Robina R. VERIFIED CUSTOMER
David Liss provides excellent knowledge, support and prompt service! Your entire team works great. A step above the rest!!
10/30/2024
Stuart W. VERIFIED CUSTOMER
Everything was efficient, polite and lovely. Thank you.
10/30/2024
Julio F. VERIFIED CUSTOMER
Mario is very professional service advisor,I’m happy with the service repair,and during the time,my vehicle was in the shop Mario was informing me about the repair process,till my car was done repair,thank you Mario.
10/30/2024
Lois D. VERIFIED CUSTOMER
David is always efficient and courteous. He always checks to make sure he has explained everything. Excellent employee.
10/30/2024
Michelle O. VERIFIED CUSTOMER
Mario sent updates and the car was done in a timely manner
10/30/2024
Brian L. VERIFIED CUSTOMER
Mario was excellent as my service advisor!!
10/30/2024
David B. VERIFIED CUSTOMER
The only thing I was not satisfied with is that the technician forgot to rotate two of the tires. I noticed because one of my wheels has a scratch on it and when I came to pick up my car, the wheel with the scratch was in the same position as before. I notified Mario and he called the technician to rotate the two remaining tires.
10/30/2024
Jonathon L. VERIFIED CUSTOMER
Very Professional and Delivered As Promised
10/30/2024
Sonja O. VERIFIED CUSTOMER
Dear Lexus team. Mr. Randy is above and beyond his professional qualifications. He makes me feel like home . Thank you for your service and support.
Best,
Sonja O
10/29/2024
Omar V. VERIFIED CUSTOMER
Randy and the team are always very professional, helpful and make the service pleasant.