Putnam Lexus Auto Repair Service

Please correct my name from Jacklynn to Jaclynn

David is great! Very professional and efficient. One of the better service managers I’ve experienced.

Great job!

The checking process was fast and simpl. Randy is very thorough in explaining all the details of work and time for pickup.

Dear Lexus team Yes David did a wonderful job. Thank you David for your hard work and going the extra mile to make the customers happy. The front desk service team also is wonderful. The women are very patient, caring, professional and kind. Sincerely Karen J

David was really nice and the ladies at customer service was nice also.

Mr. Ben did a good job .

George is very professional and an amazing service provider. i anppreciate his straightforward approach to explaining my services. In addition, I accidentally locked myself out of my car post service and he patiently and calmly helped find a solution. I would highly recommend George to anyone in the future. Thank you, George!

Please call. Would like to chat

Issue taken care of. Questions discuss and answered.

Alma was great

Benjamin took good care of us

George is very knowledgeable, and followed up on my questions, a pleasure to work with!

Thanks for the explanation about the tires.

Alma was truly exceptional; she was always smiling and she has an outstanding and engaging personality perfectly suited for providing superior customer support. As a disclaimer, to be clear, I had never met her before and she did not pay me for this review…????

Randy does a great job and is very professional as well as personable.

I have purchased 4 cars from this dealership and I have done all my services through your dealership. I recently visited your dealership and would like to provide feedback on my experience. Upon arrival, I was greeted by a staff member who quickly asked for my name and directed me to the front desk. Unfortunately, I ended up standing there for about 10 minutes without anyone addressing me or my needs. During this time, I checked on my car multiple times, but there was no indication that anyone had started checking it. It was only when the shuttle driver arrived and gave me a ride. Throughout my visit, I was not approached by any service advisor to discuss my concerns or the services required for my vehicle. To add to my frustration, my car, which was in for a simple oil change, was not ready until 6 and a half hours later. Due to the delay, I incurred additional expenses, spending so much money on Uber rides to manage my errands while waiting for my car. This experience was quite inconvenient and did not meet the level of service I expect from a Lexus dealership. Finally, when I went to pick up my car, there was again no one available to talk to me. Only front desk was there and passed me the paper report. And no advisor was there to even talk to me. I hope that you can address these issues to improve the experience for future customers. Thank you for taking the time to consider my feedback.

Very accommodating

It’s Good service!

Randy is why I go up !