Randy was very helpful. He showed that he wanted the car to be done properly and I was okay with all the work being done. He was the only one , after all theses visits, that sold me a prepaid service contract.
5/30/2025
David S. VERIFIED CUSTOMER
Excellent work
5/30/2025
Laura K. VERIFIED CUSTOMER
Randy is always great to work with!
5/30/2025
James S. VERIFIED CUSTOMER
Randy has always been very helpful with our service needs
5/30/2025
Jesse C. VERIFIED CUSTOMER
Randy was terrific. The whole team was up beat, and knew how to make customers feel appreciated. The excellent Company culture shows through.
5/30/2025
Jose L. VERIFIED CUSTOMER
To be clear, George provided me with excellent service. The overall experience was a bit disappointing. Maybe it was due to my streak of bad luck, but I received some devastating news about my Lexus that I had brought in for inspection. The cost to repair the issue was fairly expensive, and left me with little options. I was looking forward to possibly financing a pre owned vehicle from your inventory, and it seems that the only vehicles in stock were brand new. Unfortunately, I can’t afford to purchase a brand new car at the moment. Luckily, I was able to find a local mechanic that is able to offer the service quoted on the invoice, for half the price list by the service team. I can go on, but I’d rather make peace with the situation and move forward.
5/30/2025
Jean S. VERIFIED CUSTOMER
Ms Cardenas-Orozco was great. She was knowledgable and efficient and very kind. I’m so glad to see a female advisor. Thank you for assigning me to her. I will ask for her next time.
5/30/2025
Jessica L. VERIFIED CUSTOMER
I was originally scheduled for tires and told that it would take 2 hours, when I arrived for the appt I waited 20 mins to get checked in, then was told that my appointment would take 3.5-4 hours. We rescheduled. Then I needed to reschedule (no fault of yours) when I arrived to have the 4 tires and alignment I was again told it would be 3.5 - 4 hours. I let the associate know that I would be waiting and that I had to pick up kids from school.
At 3 hours and 50 minutes from my appt time I asked about the car was told they were done with alignment and it was at the car wash. I requested to pay so I could leave immediately. Assured it would be a few minutes, 40 mins later, after several requests I was finally brought my car. 4 hours and 40 mins after my appt time and 5 hours after I checked in.
This is really frustrating
I am Treesa Mclesn an assistant for Jess Lee
5/29/2025
Bob H. VERIFIED CUSTOMER
Superior in all aspects
5/29/2025
Rocio B. VERIFIED CUSTOMER
Very good service
5/29/2025
Elena K. VERIFIED CUSTOMER
Great service. Alma assisted me very nicely and professionally.
5/29/2025
Michael M. VERIFIED CUSTOMER
Alma always does an outstanding job. Could not be more happy with the the service. She is the reason I don’t look for another dealership.
5/29/2025
Adele H. VERIFIED CUSTOMER
Service was excellent. It would be better if your text notifications worked more effectively. Thank you
5/29/2025
Neldine A. VERIFIED CUSTOMER
Very efficient
5/28/2025
Linh D. VERIFIED CUSTOMER
Very efficient and quick service. Smooth communication. All staff, in addition to David, were friendly, helpful, polite. Thank you very much.
5/28/2025
John Y. VERIFIED CUSTOMER
David was great and always stayed in touch. He fixed my rodent problems and got me a metal screen to prevent it in the future. The metal screen should be original equipment.