Kudos to ALMA for her professionalism, energy & ability to answer my many & varied questions. She’s a KEEPER!!!!!
5/28/2025
Peyton Fam. VERIFIED CUSTOMER
Alma was fabulous and very efficient. Please don't send me any more surveys.
5/28/2025
Debra J. VERIFIED CUSTOMER
Very nice
5/28/2025
Gisella L. VERIFIED CUSTOMER
He gave details of the service and what would be the service next time.
5/28/2025
Paul S. VERIFIED CUSTOMER
Easy peasy, everyone helpful and kind
5/28/2025
Piyush Y. VERIFIED CUSTOMER
Randy was amazing
5/27/2025
David L. VERIFIED CUSTOMER
Friendly service advisor, service completed quickly, shuttle back to dealer was arranged promptly
5/26/2025
Joseph M. VERIFIED CUSTOMER
David is very accommodating and was a joy to work with.
5/25/2025
Usman A. VERIFIED CUSTOMER
Completely satisfied.
5/25/2025
Christopher C. VERIFIED CUSTOMER
Randy is awesome! I enjoy his energy and knowledge of the Lexus products. Allows us customers to have a great experience.
5/25/2025
Kamran A. VERIFIED CUSTOMER
Randy is very friendly and knowledgeable adviser.
5/25/2025
Mohammed F. VERIFIED CUSTOMER
Excellent customer service. I drove all the way from Hayward to your dealership.
5/25/2025
Evan M. VERIFIED CUSTOMER
I very much appreciated Alma's communication at drop off and pick up of the vehicle, as well as the offer for the free car wash. The service itself (second key programming) was quick and as expected. However, as much as I appreciate the complementary car wash, the individual that performed it did so with what I assume was a dirty dry cloth as there are long, micro scratches all over the hood, driver door and driver side of the trunk. I'm not sure whether the car was actually washed either, potentially just sprayed with water and dried, as there are several bird poop residue spots still on the hood and dirt in window and trunk window sills. This car is relatively new and has never been through a mechanical car wash as I was trying to avoid these exact scratches that shine in the sun.
Overall, Alma communicated well and the key was programmed successfully. Thank you for that. I'm quite disappointed in the new scratches from wash, which makes me hesitant to use Putnam Lexus for future service visits.
5/24/2025
April L. VERIFIED CUSTOMER
David’s demeanor, communication and attention to detail was excellent and kept me appraised of each repair and issue identified. He went above and beyond to help accommodate a larger loaner car, which in the end was not needed. But I appreciated the effort nonetheless. The tech team at Putnam seems to have resolved a nearly 2 year issue that the other local Lexus service center could not. Thank you so much.
I also wanted to leave feedback on one of the cashiers, who did not represent Lexus core values or expected level of customer service. After 10 years of loyalty with Lexus, I have never heard anyone say “it’s not my job” “they don’t tell me anything” ,or appear so unengaged until now. He just didn’t want to be there, it seems. I’m so sorry to see this.
5/24/2025
Prakesh S. VERIFIED CUSTOMER
Excellent service and friendly staff
5/24/2025
Robert B. VERIFIED CUSTOMER
Service is as nice and friendly, as always. But now that vehicle reports have gone digital, nobody told me that there were items from my multi-point inspection that needed “immediate attention”. Instead, I was asked to pay and ushered out like everything was ok. Need to be more communicative about this, and tell me before I leave if there’s anything I need to be worried about.
Would appreciate a callback letting me know if these items are truly “act now” items. Or things we can handle during the next service.
5/24/2025
Leo M. VERIFIED CUSTOMER
Randy is a great guy and the service is great
5/24/2025
Elizabeth M. VERIFIED CUSTOMER
Most efficient drop off and pick up for a car service I’ve ever had!