Josh takes customer service to a higher level. I rest knowing that he is just a phone call away to answer my questions or solve a problem. He is trustworthy, professional, and personable. I couldn’t be happier to have Josh as my Service Advisor caring for my vehicle.
5/30/2019
Scott H. VERIFIED CUSTOMER
Andrew is one of the best in the business. Thanks for your professionalism.
Also thank you Grapevine Ford for my daughter’s $2000 scholarship. We are very appreciative how you support our community.
5/30/2019
Pragal K. VERIFIED CUSTOMER
I went for a oil change with the better pack , looked like just my car was sitting there with the oil change, especially when I told the service advisor about my low coolant , there was so much dust you could see if the cap was opened or not and yup, they didn’t even checked my coolant level,
I would like to notify also that I just wanted tire rotated, not swapped , now my back tires are in the front and Vice versa. Not happy with the service I received for my mustang.
5/30/2019
WADE W. VERIFIED CUSTOMER
Robert was great to work with. Took care of my issues quickly and professionally.
5/30/2019
Jeff B. VERIFIED CUSTOMER
Great service
5/30/2019
Sharon H. VERIFIED CUSTOMER
Bob did a wonderful job making sure my car was taken care of. He goes above and beyond in customer service and It was much appreciated.
5/30/2019
ALICE L. VERIFIED CUSTOMER
Very happy & satisfied with the service & help we received @ Ford. Everyone was so helpful & answered all our questions & concerns. thank u, for making experience a success. Alice & James
5/29/2019
JOSEPH G. VERIFIED CUSTOMER
Pete Roshell is great always takes care of me everytime I go
5/28/2019
Doug C. VERIFIED CUSTOMER
Excellent service.
5/28/2019
Douglas T. VERIFIED CUSTOMER
Quick, reliable service. Nothing unneeded added. Pleasant, informative and knowledgeable service from Bridget.
5/27/2019
Linda M. VERIFIED CUSTOMER
Work was done right and quickly. Communication was very clear and open.
Thanks again Bob!
5/27/2019
Deanne F. VERIFIED CUSTOMER
Andrew was excellent. He explained everything that was going to be done to my truck and how long it would take.
5/27/2019
James T. VERIFIED CUSTOMER
Shannon was great and very attentive.
5/27/2019
Michael M. VERIFIED CUSTOMER
Thank you
5/27/2019
Michael Z. VERIFIED CUSTOMER
Want to say thank you to Pete Roshell for the great service he provided and helping me get my vehicle ready for the road trip
5/26/2019
Michael B. VERIFIED CUSTOMER
Alfredo saved our holiday weekend. I had broken battery cable Saturday morning, 2 hr delay on USAA wrecker, but Alfredo had my truck ready at 3 for our trip!
5/26/2019
Joyce B. VERIFIED CUSTOMER
Everyone was professional! The process went smoothly and timely which made me feel quite confident that my car was in good hands from pickup to delivery back to my home. Good job!!
5/26/2019
Claudette J. VERIFIED CUSTOMER
Great communication!
5/26/2019
Alex B. VERIFIED CUSTOMER
Great service and explanations!
5/26/2019
Bill F. VERIFIED CUSTOMER
Very random and slow phone response from Eddie.
An additional $49 was added to the Bill F