I really appreciated Josh keeping me updated throughout the day.
1/29/2020
Clifford A. VERIFIED CUSTOMER
Kevin has always been great to deal with, I’ve worked with him a lot in the past when my duties at work included fleet management. This time I brought him my truck that I purchased there 18 months ago and he provided top notch service once again. Because of the customer service I’ve received, there is no other dealership I would rather deal with from sales to service!
1/29/2020
Matthew M. VERIFIED CUSTOMER
Josh is awsome
1/29/2020
Wayne H. VERIFIED CUSTOMER
Michael took great care of everything.
1/29/2020
Albert E. VERIFIED CUSTOMER
Through Ford I received 7 post card to have my air bag serviced. Through the 800 number I was told that Grapevine Ford would be my service stop. Your shop called me and I set up an appointment for 8:30 am. I arrived on time and met with the service manger. I asked how long this might and he stated it’s about an hour job. My vehicle was not ready till 11:15. To say I’m disappointed with your service may be an understatement.
1/29/2020
Laurence L. VERIFIED CUSTOMER
Great
1/29/2020
DAVID L. VERIFIED CUSTOMER
Great job
1/29/2020
Debra M. VERIFIED CUSTOMER
Prompt, friendly, professional service!!
1/29/2020
Aaron P. VERIFIED CUSTOMER
Always professional, courteous, and punctual with the timeline he gives me.
1/29/2020
Jimmy S. VERIFIED CUSTOMER
Thank You for taking great care of my wife's vehicle.
1/28/2020
Chelsea C. VERIFIED CUSTOMER
He was great. Straight forward, honest, and trustable. Seemed like a great service manager
1/28/2020
Tom I. VERIFIED CUSTOMER
From my observation, Andrew does an excellent job of maintaining focus on one customer at a time. This trait greatly benefits communications with the customers.
1/28/2020
Ryan C. VERIFIED CUSTOMER
Pete is Awesome, really the only reason I come back to Grapevine Ford.
1/28/2020
Terry D. VERIFIED CUSTOMER
Everything went well great customer service
1/28/2020
Chris B. VERIFIED CUSTOMER
While I appreciate Jason’s responsiveness and customer service, I was not pleased with the time it took to even look at my truck when I had made an appointment almost a week prior. Because of the delay, it caused me to have to spend a lot of money on a rental car when I was anticipating the work to be done within a 3 day period.
1/28/2020
Orie A. VERIFIED CUSTOMER
We received excellent service today!
Very pleased with Pete our service advisor.
1/28/2020
RICK M. VERIFIED CUSTOMER
Pete always does a great job of taking care of me. However I don't have a smart phone and when you send me a link on my phone I always respond to send me an email and I will do the survey.
1/28/2020
Charles B. VERIFIED CUSTOMER
Pete is supper
1/28/2020
Sara R. VERIFIED CUSTOMER
Just a recommendation, please call with the car diagnostic, all the words and car repair vocabulary is confusing so a phone call explaining what is wrong with the car is highly appreciated
1/28/2020
FARHANN A. VERIFIED CUSTOMER
They broke my headlight. It was perfectly fine and clear when I left to the S.center but they broke it and now it’s being foggy all the time. The service manager was not even showed any responsibility.