Prompt, efficient and effective, effortless experience, thank you
1/31/2020
Bob L. VERIFIED CUSTOMER
Jason is very professional, courteous and a pleasure to deal with.
1/31/2020
Edward V. VERIFIED CUSTOMER
Will do
1/31/2020
Jay G. VERIFIED CUSTOMER
Great service as always
1/31/2020
Dennis S. VERIFIED CUSTOMER
Alfredo was clear on describing the problem and what was needed for repair
1/31/2020
David W. VERIFIED CUSTOMER
Excellent service this time
1/31/2020
Rowland W. VERIFIED CUSTOMER
Josh handled my Zaktek application perfectly and kept me informed all the way.
1/31/2020
Shane R. VERIFIED CUSTOMER
Awesome service
1/30/2020
Sean W. VERIFIED CUSTOMER
Bob and the team were great. Solid experience.
1/30/2020
Kathy E. VERIFIED CUSTOMER
I’ve had very good service from y’all, no complaints, thank you
1/30/2020
Alicia L. VERIFIED CUSTOMER
My experience with Miguel was wonderful! He made it stress free and fast.! I appreciate him.
1/30/2020
Sherrill W. VERIFIED CUSTOMER
Never met or saw Jody. Dropped off car at 7:30 am and car was not ready until aft 3:00 pm. Did not even receive a call regarding the status of my vehicle. I am completely disappointed with the customer service I received. On top of that the Lyft driver they sent left twice and finally the 3rd driver picked me up to bring me to dealership to get my car. I will more than likely find another dealership to have my car serviced at. The young ladies at the front did not speak and were not very personable. Just no good customer service skills at all.
1/30/2020
Thomas R. VERIFIED CUSTOMER
Eddie took care of us despite our vehicle having to be dropped off three times. I appreciate the loaner vehicle and the ride home the first time I dropped my car off. Eddie kept me in the loop as things progressed. I would bring my vehicle back for servicing and give Grapevine Ford an opportunity to earn my business the next time I purchase a vehicle.
1/30/2020
Micheal S. VERIFIED CUSTOMER
Excellent CS
1/30/2020
Cathy D. VERIFIED CUSTOMER
None
1/30/2020
Bryan F. VERIFIED CUSTOMER
Thanks again Jody for taking care of me!
1/30/2020
Glenn M. VERIFIED CUSTOMER
Great time, great service
1/30/2020
Robert L. VERIFIED CUSTOMER
Good Job!
1/30/2020
Stephanie Q. VERIFIED CUSTOMER
Andrew Shannon provided the most thorough review of my vehicle upon receipt for maintenance that I have ever received since being a customer as of 2016! He included me in the walk-through and provided knowledge for my understanding. He is a man of word, and has followed through on everything he promised me.
Please award Andrew recognition he deserves, and help others on the team to rise up to his caliber. Thank you, Andrew!