Thanks for your quick completion. Andrew was awesome!
2/1/2020
Thomas K. VERIFIED CUSTOMER
Daren D has been the best service manager I have ever dealt with. He deserves a special recognition for his customer care.
2/1/2020
Jeffery S. VERIFIED CUSTOMER
The Courtesy and Professionalism Andrew Shannon has is second to none when it comes to customer service at Grapevine Ford. Andrew is extremely polite, and you can always tell he genuinely cares about the customer and/or the vehicle issues. Treat Andrew good because you definitely have a keeper !!! Good, reliable help is hard to find these days. Need anymore explanations, please don’t hesitate to call me.
2/1/2020
Greg B. VERIFIED CUSTOMER
Andrew is great to work with. Professional and great customer service attitude. Great guy.
2/1/2020
Terry R. VERIFIED CUSTOMER
I think the problem is fixed but my MKC was in you service department for 15 days.
2/1/2020
Jack H. VERIFIED CUSTOMER
No additional comments.
2/1/2020
Victor A. VERIFIED CUSTOMER
Tyler provided a very pleasant and excellent customer service, this will be my 4th year servicing my truck at your location and I look forward to taking it there in the future.
2/1/2020
Laurie E. VERIFIED CUSTOMER
Very professional. Went above and beyond by having the team clean the whole car v justvthe drivers seat. The seat warmer was on when I got in so I didnt get cold. Nice touch.
2/1/2020
Brenda M. VERIFIED CUSTOMER
Alfredo was very nice and kept me informed on the progress of my car
2/1/2020
Chrissy W. VERIFIED CUSTOMER
He was great
2/1/2020
Allen C. VERIFIED CUSTOMER
Alfredo was very informative, helpful and courteous. I was in got a rental and out in no time thanks to Alfredo. Thank you.
Allen C
2/1/2020
Ashwal K. VERIFIED CUSTOMER
Service was good.
2/1/2020
Joe K. VERIFIED CUSTOMER
Great job
2/1/2020
Amy S. VERIFIED CUSTOMER
Daren is the reason why I have bought 3 cars from Grapevine a Ford and get all my service done there too. He’s the best!
2/1/2020
Jennifer S. VERIFIED CUSTOMER
Quick and timely service. All concerns were addressed and fixed to my satisfaction.
2/1/2020
Jon M. VERIFIED CUSTOMER
Very pleased with the service. Pete does a great job as always.
1/31/2020
Gary K. VERIFIED CUSTOMER
Tyler was AWESOME.
1/31/2020
Keith P. VERIFIED CUSTOMER
The service received by your facility was the worst customer experience I’ve ever had. After your incompetent service department had my $85,000 Navigator for an entire month, they were only able to fix 3/6 issues. I still have to come back for another encounter to have one of the items fixed. I will never buy another Ford product again and will make sure everyone I know hears about my terrible experience at your dealership.
1/31/2020
Brett H. VERIFIED CUSTOMER
Pete, does a great job and will ask for him again on my next service