Hi Matthew..tnx for reaching out...concerns yes...I was told before buying that ford XLT had no accidents, I discovered otherwise, so it was misrepresented. Second, when price was finalized, a car key was yanked out of offer without mentioning it to me, misrepresented again, I said this was not part of deal to buy suv, it was told to me to now purchase the additional key n add to price, so I didn't get extra key, don't have more money, thirdly, before signing I told rep that one car tire is different then the rest n should be matching, as this is basic for a 20k+ vehicle, I was told, can't be done. I also mentioned multiple stains on seats. Hope these issues can be fixed, as y'all still have vehicle. Tnx, Ehrab.
11/4/2020
Joel L. VERIFIED CUSTOMER
Great job. Very attentive and kept me informed.
11/4/2020
FRANK A. VERIFIED CUSTOMER
Mark was great and over delivered with the service experience.
11/4/2020
William D. VERIFIED CUSTOMER
You did a great job.
11/4/2020
LORI M. VERIFIED CUSTOMER
Tyler did a great job from start to finish.
11/4/2020
WENDI M. VERIFIED CUSTOMER
Wonderful experience at the dealer! Work was done perfect. Will continue to return to Grapevine Ford for service.
11/4/2020
Pamela B. VERIFIED CUSTOMER
Appreciative of Bib’s attention to detail.
11/4/2020
CHRISTOPHER L. VERIFIED CUSTOMER
Aaron made my appointment easy and was flexible with the time. He set my expectations appropriately for the amount of time needed and the job was completed within that time.
11/4/2020
TAYLOR F. VERIFIED CUSTOMER
Pete did a great job like he always does thank you!
Taylor and Kelly
11/3/2020
Bob F. VERIFIED CUSTOMER
Jody was excellent in PROACTIVELY updating me with status. PROACTIVE updates are so easy and effective even when the update isn’t great news. The updates from Jody wasn’t great but she kept me updated which was great. Thanks Jody!
11/1/2020
Jeff L. VERIFIED CUSTOMER
Tyler did a great job keeping me informed.
11/1/2020
Al Z. VERIFIED CUSTOMER
Always great
Thank you!
11/1/2020
DEREK P. VERIFIED CUSTOMER
Jody McPhail is excellent!!
11/1/2020
Federico C. VERIFIED CUSTOMER
Alfredo was helpful
11/1/2020
Levi P. VERIFIED CUSTOMER
Outstanding service! 5 stars
11/1/2020
Evelia H. VERIFIED CUSTOMER
Everything was great!!
11/1/2020
Joe L. VERIFIED CUSTOMER
Pricing is way out of line. I will be checking others now I believe you took it vantage of the situation
10/31/2020
Marvin F. VERIFIED CUSTOMER
Christopher was highly professional , attentive and responsive. A true credit to your company..Very client friendly and understands your products and services
10/31/2020
TRISTAN T. VERIFIED CUSTOMER
Great job and customer service
10/31/2020
Melissa H. VERIFIED CUSTOMER
Bob is amazing and honest. I am so happy he is back with Lincoln. He is a true professional!