The car was fixed to our satisfaction. The issue that we had was the lack of proactive communication and our phone calls were not returned on more than one occasion. Also taking 3 weeks to replace one button on a seat seemed a little excessive. We’re pretty sure that no one even looked at our car for the first week that it was in the shop because we called after it had been there for a week and we were told there was no status in the system and they would call us back. No one called back so we called again that evening and they said the issue was just diagnosed that morning. We could understand if you are short staffed and that it take time to order parts. If you let us know what’s going on we would understand. But, just keeping us in the dark is not good customer service.
10/31/2020
James S. VERIFIED CUSTOMER
It took almost 3 hours for an oil change, and I had a reservation and was told to plan on 1 hr 45 minutes. Your service rep did the right thing by covering the cost of the additive I agreed to purchase. I realize you do a lot of inspections as part of an oil change, which is great, so if your service requires 3 hours, let me know up front.
10/31/2020
James G. VERIFIED CUSTOMER
Already submitted comments
10/31/2020
BRANDON S. VERIFIED CUSTOMER
Jason was great! He let me know what was going on. He always called back when he said he was and the communication was above and beyond! I hope of I ever have to work with service Dept again I get to have him!
10/31/2020
Amy M. VERIFIED CUSTOMER
I haven’t actually ever received any service, any follow up or any sort of professional service by Grapevine Lincoln. After my car sitting in their parking lot for over 14 day in September, it wasn’t fixed. And nobody called to let me know the part was ordered. The car still has electrical problems. When i request valet pickup/drop off, they have been either late, or don’t call at all. Today, my pickup was scheduled for 9 am- I finally got a call at 8:55 am stating they had NO loaner vehicle available. This is a brand new 2020 Lincoln aviator with less than 9,000 miles. Not impressed whatsoever.
10/31/2020
Darrell B. VERIFIED CUSTOMER
Pete is great. Makes us feel important and is always on top of things. He is one reason we come back time after time.
10/31/2020
Katherine S. VERIFIED CUSTOMER
Pete was absolutely help and great! Ana was very helpful as well
10/31/2020
LEO C. VERIFIED CUSTOMER
As always Pete does an outstanding job!
10/31/2020
Marian E. VERIFIED CUSTOMER
Aaron is absolutely without doubt excellent and perfect. Thanks to him my van runs super. Mbe
10/31/2020
Kaitlin R. VERIFIED CUSTOMER
Great customer service!
10/31/2020
DAVID D. VERIFIED CUSTOMER
My experience with Bob & the service department was great as always.
What I didn't care for was the fact I had to pay for the windshield trim that flew off my car as I was driving down the highway. I wasn't charged for labor. Thanks for that. It's left me with a poor feeling about Ford.
Thanks,
Dave Dudziak
****-****-xxxx
10/30/2020
Nate S. VERIFIED CUSTOMER
Miguel was very professional and courteous. He kept me updated and communicated throughout the process. I was happy with the speed of the service team.
10/30/2020
James L. VERIFIED CUSTOMER
Friendly and helpful
10/30/2020
Cole H. VERIFIED CUSTOMER
Service tech was very nice but there was a communication gap. I had to follow up to check status a few times. Left a message on a Friday morning to discuss the emailed results, never heard back. So I came and picked up my vehicle and took it to another service center.
10/30/2020
Anissa F. VERIFIED CUSTOMER
Christopher got me in right away for my oil change. Not only did he get me in quickly he also was able to send someone to pick up my vehicle from my workplace and had my service done in a timely manner. I really appreciate his promptness to my need. Thank you for a job well done and above and beyond!!
10/30/2020
FRANCISCO A. VERIFIED CUSTOMER
Great job , attention to details and fast service .. customer for life
10/30/2020
Tami N. VERIFIED CUSTOMER
Bob did a great job and I appreciate how he had the loaner car delivered to my house. I’m very happy.
10/30/2020
Daniel W. VERIFIED CUSTOMER
service done quick
10/30/2020
Kim F. VERIFIED CUSTOMER
First time there (just moved to Texas) and even though your lanes are backwards Tyler J got me goin the right way. Clean facility. ????????
10/30/2020
Wanda . VERIFIED CUSTOMER
Mr. Alfredo Zacarias was very helpful, and took care of my vehicle in a timely manner.
I highly recommend Grapevine Ford to my friends.