It was not Kevin. I thought you washed the exterior before returning it? Also you did not even read the text I sent. My display blacked out again the day after I picked it up and sent you a photo. I had a serious concern about getting 13.9- 14.2 mPg but obviously you don’t care or just blame the customer who spent a lot of money with you and have purchased multiple vehicles through you. I get horrible mileage, already a major recall, transmission fluid on my garage floor you don’t wash the outside of the car. Do you need me to send you a copy of Sewell’s book? Not a happy camper but I doubt you care or will even read this! You have my money!
11/24/2020
Michael W. VERIFIED CUSTOMER
Good job Robert!
11/24/2020
NICK R. VERIFIED CUSTOMER
Pete did a great job getting my truck in, and awesome job keeping me updated with progress on repairs. He is the reason I keep coming back to grapevine Ford for service, hands down!
11/24/2020
Shelita L. VERIFIED CUSTOMER
Pete was awesome. Nice hair.
11/24/2020
Maeisha S. VERIFIED CUSTOMER
Thank You for Great Quality service in an timely manner!
11/24/2020
Harry D. VERIFIED CUSTOMER
Pete recognized me as I go to the dealership for all my service. He took the ball and ran with it and gave me very fast service.
I appreciate you using courteous friendly and knowledgeable service personnel
11/24/2020
Anthony C. VERIFIED CUSTOMER
Alfredo did a supurb job of scheduling and keeping me updated with my repair.
11/24/2020
Matthew L. VERIFIED CUSTOMER
Amazing as always
11/24/2020
Matthew P. VERIFIED CUSTOMER
Communication seems to be a challenge. When I spoke to Miguel it was my understanding things were fixed. When I came to pick up my car I was told parts were ordered. I would’ve probably left the vehicle to finish the work if I’d know parts would be there in 1-2 days.
11/23/2020
JOHN M. VERIFIED CUSTOMER
Bob is a great Service Advisor, always keeps me posted.
11/23/2020
KEVIN G. VERIFIED CUSTOMER
Very satisfied
11/23/2020
Tanner H. VERIFIED CUSTOMER
Great and seamless experience. I’m thankful they were able to take care of my problems is such a quick manner.
11/23/2020
ALEX V. VERIFIED CUSTOMER
Aaron did a great job. No issues and good communication
11/22/2020
JERRY S. VERIFIED CUSTOMER
Andrew Shannon did a fantastic job.
11/21/2020
HELLON L. VERIFIED CUSTOMER
Wonderful service
11/21/2020
Marcelo N. VERIFIED CUSTOMER
Really an excellent service and Miguel Luna explained all that was done in the vehicle
11/21/2020
David B. VERIFIED CUSTOMER
Pete is the Best and always takes care of me.
Thanks for your service
11/21/2020
James L. VERIFIED CUSTOMER
Friendly service
11/21/2020
William P. VERIFIED CUSTOMER
Thank you for being a customer centric company and training your employees to understand the benefits their actions will reap.