I was not happy with the cost to repair rear window on my F150. It was complicated due to a aftermarket bed lid. But the window failure after only 5 years was bigger problem. I know know it was the source of water leaking in my cab. I had to dry with hair dryers for many days several times in Oregon and now in Texas. I figured out what was happening when I parked in driveway downhill. Parkin uphill minimized the leak. But when the window started whistling at 30 mph, I discovered the broken track and no seal on the window and it was the ROOT cause of a couple years of grief. I am happy Ford has stepped up to minimize cost of repair. Cost of repair is high due to aftermarket lid on the bed. Still, the time I spent peeling back and drying carpet, putting towels under the carpet and worrying about what would happen if I got mold and mildew was tiresome and worrying. Hopefully the window fixes the leak and carpet drys and all is good for another 50k miles or whenever I get tired of the truck.
3/11/2021
Terry B. VERIFIED CUSTOMER
Awesome experience!
3/11/2021
Giovanni S. VERIFIED CUSTOMER
Na
3/11/2021
Al H. VERIFIED CUSTOMER
Outstanding job by Jason, five star quality!
3/11/2021
Jayanthi M. VERIFIED CUSTOMER
He was very helpful
3/11/2021
Micheal T. VERIFIED CUSTOMER
Mark did an amazing job and got my truck fixed and back for me faster than expected!
3/11/2021
TAMARA D. VERIFIED CUSTOMER
Great service as always.
3/11/2021
Michael Z. VERIFIED CUSTOMER
Literally zero communication. Had my vehicle for 2 months, not one update unless I called and waited on hold talking to everyone in the dealership to get an answer. Bailey never actually talked to me but sent me one text message. Terrible service for a new customer.
3/11/2021
SUE D. VERIFIED CUSTOMER
Pete did a great job! Thank you!!!
3/10/2021
Amanda E. VERIFIED CUSTOMER
Mark was great and kept me updated thru the process.
3/10/2021
Rachel S. VERIFIED CUSTOMER
Miguel was a pleasure to work with. Thank you!
3/10/2021
PATRICK G. VERIFIED CUSTOMER
Great service as usual
3/10/2021
Chad J. VERIFIED CUSTOMER
Pete always does a first class job.
3/10/2021
MIKE F. VERIFIED CUSTOMER
Jody took excellent care in helping me with my truck's CEL.. Thank you!!
3/10/2021
DEAN W. VERIFIED CUSTOMER
Very professional.
3/10/2021
Richard P. VERIFIED CUSTOMER
Excellent
3/10/2021
David N. VERIFIED CUSTOMER
Above and beyond Service experiences from Pete Roshell. If it were not for him, I would have taken my vehicle to a different Ford house for service as my last 2 experiences at Grapevine Ford were Horrible. Pete helped Give Your Service Department a "second chance" in my book. Thank you Pete.