I was highly impressed with my service writer through the whole process. She was very informative and answered my questions. The dealership and service department has earned my trust. The service was untouchable and I dont want anybody else touching my vehicle. I drive from High Point NC for my services because I know that nobody is going to take care of my vehicle better than the place I bought it.
10/25/2018
Vera C. VERIFIED CUSTOMER
Everyone was great. Quoted a price of $39 to replace low beam light for labor and part. Was charged $260 total. Tried to help by removing the $10 cost of labor.
10/25/2018
John O. VERIFIED CUSTOMER
Oscar quickly realized I had a different car from the one I usually brought to you for service. he got things corrected and kept to the 1 hr promise as well.
10/24/2018
Keith G. VERIFIED CUSTOMER
Always excellent service at Hendrick Kia????
10/23/2018
Phyllis M. VERIFIED CUSTOMER
Great service
10/23/2018
Bruce F. VERIFIED CUSTOMER
Thanks for getting us out on time
10/23/2018
Evan S. VERIFIED CUSTOMER
Service was quick and Kristine was very nice and helpful! I will definitely return in the future.
10/22/2018
Richard S. VERIFIED CUSTOMER
Oscar is great, along with the entire service staff, always helpful
10/22/2018
Cathy A. VERIFIED CUSTOMER
Alex always gives the greatest customer service! He treats me with respect, adresses any concerns I might have and never makes me feel like I’m just another customer. He and Kari are the reason I continue to bring my car back to your service department. He always greets me with a smile and walks out to my car to greet me.
10/21/2018
Cindy E. VERIFIED CUSTOMER
It's all good, she is great at customer service and explaining things. Thank you!
10/21/2018
Latashia D. VERIFIED CUSTOMER
Leah was very helpful. She is very professional and has a great personality!
10/21/2018
Tiffany H. VERIFIED CUSTOMER
Kia took very good care of my needs. I am thankful for the reliability and dependability.
10/21/2018
Penny C. VERIFIED CUSTOMER
Excellent customer service. Thank you!
10/21/2018
Kimberly M. VERIFIED CUSTOMER
Very friendly and helpful. Thank you.
10/20/2018
Lashona G. VERIFIED CUSTOMER
Oscar invited me in from the outside cold before 7 am and took care of my car need right away. He sat down and explained some additional services that my car could use. He is truly sincere and completely changed my opinion on using the Concord location for future service. Thank you, Oscar for being a great person and knowledgeable in your position as a service advisor.
10/20/2018
Renee R. VERIFIED CUSTOMER
Oscar was very kind.
Thank you!
10/19/2018
Doris F. VERIFIED CUSTOMER
Alex was courtesy, attentive and professional. He was also cognitive of a personal concern.
10/19/2018
Keith L. VERIFIED CUSTOMER
Service is always great!
10/18/2018
Donald R. VERIFIED CUSTOMER
Alex always goes above and beyond in providing us with exceptional customer service. We forgot a coffee mug and special water bottle on his counter, and he called us immediately to inform us so we could return to get them before we had driven too far away. We appreciate his friendly and welcoming demeanor every time we come in for service!
10/18/2018
Debbie . VERIFIED CUSTOMER
Alex was very professional and courteous. He was very helpful in my decision to get vehicle serviced.