Very good service. Alex was helpful in meeting our needs
11/30/2018
Jammie R. VERIFIED CUSTOMER
Over all I was very happy with the experience.
11/29/2018
Roberto V. VERIFIED CUSTOMER
Oscar was great he got me in and out as quickly as possible
11/29/2018
Promis C. VERIFIED CUSTOMER
Kristine was amazing . I came in with a blew out tire and she made sure I was taking care of. She made me feel as if my situation was a priority . She was able to speak to everything I needed done to my car with great knowledge ! Happy with the service she provided me !
11/29/2018
Lois L. VERIFIED CUSTOMER
Alex was a nice young man the service I believe I received was well however you're waiting area LACKS Comfort to accommodate customers the previous store off Independence had better accommodations in reference to more comfortable chairs private stations were a customer can sit and have a sensnse of privacy and could read or work at the booth the TVs and the snacks offered more as well coffee flavored creams and hot chocolate mix with asdorted chip crackets and candy the staff were very approachable and nights over as well I will miss that store
11/29/2018
Jeremy D. VERIFIED CUSTOMER
Alex was knowledgeble and friendly.
11/29/2018
Debra V. VERIFIED CUSTOMER
Everything was great
11/28/2018
Darlene A. VERIFIED CUSTOMER
Very nice
11/27/2018
Angela England. VERIFIED CUSTOMER
Everyone there was so nice and attentive. You all will always have our business. Great customer service!!
11/27/2018
Brenda H. VERIFIED CUSTOMER
I felt like I was at home. People are so courteous I know if I have any need for anything, I know who to call and where to go. Thank you. Brenda H
11/26/2018
Jason P. VERIFIED CUSTOMER
Resetting the adaptive learning didn’t fix the issue. It’s still shifting hard.
11/26/2018
Michelle C. VERIFIED CUSTOMER
Always fair and explain everything.
11/26/2018
Ann D. VERIFIED CUSTOMER
Kristine communicates great and really listens well.
11/26/2018
Charles Clark. VERIFIED CUSTOMER
Yes I was very satisfied with some customer service they were faster I didn't have to wait long there's only 1 Thing you promise to vacuum out my car and that really wasn't done the front was vacuum but the back was it. Thank you anyways
11/26/2018
Michael M. VERIFIED CUSTOMER
Alex service manager is excellent and very professional. Because of his service team staff made service time quick. I would recommend Alex and his service team to every Kia owners. Thank you Alex for making our service experience a non worrysume experience of no stress.
11/26/2018
Yolonda G. VERIFIED CUSTOMER
Great customer service
11/26/2018
Mr. David. VERIFIED CUSTOMER
The car wash was terrible. I realize it’s not a huge deal in the grand scheme, but the car wash that I receive after service is always bad. This time there were random large un-washed patches all over the car and it looked so slack. I would rather have a car that was dirty all over than one that’s literally half-washed. It looked like a 5 yr old washed it.
Also, Kia recommends services that aren’t necessarily required for the mileage driven. An example is the transmission service for a 2016 Sorento. The tech listed that service for my Sorento at 60K, but the owners manual states that you shouldn’t have to service the transmission at all except for severe driving conditions. They should just tell you that when recommending services so that you make an informed decision with ALL the information. That service alone was $140. When questioned about it the tech did say that it just came up in the list for the mileage, so i’m Sure it isn’t his fault - just need to include that info in the automatic recommendations that pop up.
Overall, i’m satisfied with the service and Alex is always nice. Just need to work on the car wash - it’s the final impression your service department makes and it’s always mediocre at its best.
11/25/2018
Janice S. VERIFIED CUSTOMER
My car was finished in the time said and they vacuum it.