Annette was extremely helpful and got my MACH 1 out the same day excellent service as always
1/5/2024
Desiree U. VERIFIED CUSTOMER
I can always depend on Annette to take care of my vehicles.
1/5/2024
Mark Q. VERIFIED CUSTOMER
All positive
1/4/2024
Leslie H. VERIFIED CUSTOMER
Well Mr Santana is a good person how give me a good advise about what I need to keep my truck rolling good.
1/4/2024
William D. VERIFIED CUSTOMER
Absolutely Great Service, with Raul and Ken Grody Ford.
I always get treated with the up most respect and services are great.
Willie Duarte
1/4/2024
Ashley M. VERIFIED CUSTOMER
Mario had great communication and set realistic expectations that he and the KG team over delivered on. Thanks
1/4/2024
Edward E. VERIFIED CUSTOMER
Very happy
1/4/2024
Office Tech. VERIFIED CUSTOMER
Thanks Raul and Team. Happy new year.
1/4/2024
Michael B. VERIFIED CUSTOMER
Raul was great!
1/4/2024
Reed M. VERIFIED CUSTOMER
She was very helpful, and I was more than satisfied with what she did for me, but the vehicle repair has not been completed yet. It would be easier to answer this question after I received the vehicle back from Ken Grody Ford.
1/4/2024
Cathleen S. VERIFIED CUSTOMER
My truck has not been returned to us yet and we do not know the status of how the repair is going. There has been no communication from you since we bought it in on 1/2/24 to have damage repaired that your service department caused. So without having my truck returned to us in the condition that we initially brought it into you it is hard to give a honest and complete answer.
1/4/2024
Peter M. VERIFIED CUSTOMER
Annette was a great help she got in my truck going as quick as possible. I’m happy with Ken Gordy
1/3/2024
Araceli H. VERIFIED CUSTOMER
Apart from a 3 week wait for a simple oil change,diagnostic and estimate, which I partially understood as it was explained that a mechanic was out due to a death in the family, communication was lacking-several days lapsed between updates. Additionally, I requested a detailed estimate (breakdown for parts and labor) and was told that only gross estimates could be provided. I spoke with the parts department myself to obtain the pricing on parts as the service rep said the parts department would have that information. I also requested that the diagnostic be emailed to me and it never was. My requests went unacknowledged, and I feel this is probably because I am a woman with a kind demeanor. Overall, it was clear that I and my vehicle are insignificant to Ken Grody Ford. I will take my business to a neighboring dealer who at least have made me feel as if my business is valued.
1/3/2024
Not Provided. VERIFIED CUSTOMER
I love Tim!!! He's an **** at times but nice most of the time. Takes care of me like a VIP!! 5 stars for Tim!!!!
1/3/2024
Terra C. VERIFIED CUSTOMER
Tim is always a pleasure to work with.
1/3/2024
Randi H. VERIFIED CUSTOMER
You have a nice service area for waiting for car to be serviced.
Only small comment that I can include is, I received a call that my car would be ready in one hour and we arrived for pickup after one hour. Upon arriving I was told my car was ready and would be pulling up soon. I waited another 10-15 minutes and service manager saw me and asked me if I needed help, I said yes my car! He said that the help we're on lunch? Another car pulled up and manager asked the driver to pull up my car....
Which he did in a few minutes.
1/3/2024
Amy B. VERIFIED CUSTOMER
Tim is always helpful and professional.
1/3/2024
James L. VERIFIED CUSTOMER
I was in and out within the estimated time with everything explained quite pleasantly.
1/3/2024
Laura G. VERIFIED CUSTOMER
Service was beyond great. Annette was wonderful and super helpful. I love the service that Ken Grody provided. Five stars!!!
1/3/2024
Mike V. VERIFIED CUSTOMER
I was thankful for the service I received from Tim. I'm a little bummed that despite me downloading and installing updates at home that the issue was I needed an update. But that's not their fault. That's more of a Ford issue that I may like to get in touch with someone about in the manufacturing side. But I'm thankful and happy with Tim's service. He was great!