Annette was amazing, super nice about everything even though I was a walk in. They had a lot of cars ahead of mine but were able to do same day maintenance on it. I was surprised by that, but very thankful for the same day service.
1/1/2020
Robert N. VERIFIED CUSTOMER
Everything was great. Thank you
1/1/2020
Mark G. VERIFIED CUSTOMER
Not washed
Took 5hrs for oil change
1/1/2020
Ronald J. VERIFIED CUSTOMER
It was too busy for me to wait for my oil change so Ismael re-scheduled me for a better day for me to wait. He was courteous and professional.
1/1/2020
Denise H. VERIFIED CUSTOMER
Pablo and team were fantastic. I had an appointment on 12-27 and had to reschedule due to my father going into the hospital. Pablo rescheduled me to the next Monday and had my maintenance and recall handled in just a few short hours. Thank You so much.
1/1/2020
Daryl L. VERIFIED CUSTOMER
Annette is one of the MOST considerate, knowledgeable, and professional service advisors I’ve ever had the pleasure of meeting. Don’t let her get away and reward her well.
1/1/2020
Pat W. VERIFIED CUSTOMER
A very long wait five hours for a simple oil change. Raul is very nice and apologized for the long wait. Had I known the wait was going to be so long I would’ve went home and then came back for my vehicle
12/31/2019
Pat W. VERIFIED CUSTOMER
A very long wait five hours for a simple oil change. Raul is very nice and apologized for the long wait. Had I known the wait was going to be so long I would’ve went home and then came back for my vehicle
12/31/2019
Kathy H. VERIFIED CUSTOMER
Ismael goes above and beyond customer service. Truly cares about his customers.Appreicate that he calls to update regarding your vehicle.
12/31/2019
Israel J. VERIFIED CUSTOMER
J.C’s customer service was above and beyond. Thank You
12/31/2019
Vilem K. VERIFIED CUSTOMER
None
12/31/2019
Diane R. VERIFIED CUSTOMER
Friendly and thorough.
12/31/2019
Michelle H. VERIFIED CUSTOMER
JC went above and beyond with his customer service, and had my car back to me before the promise time.
12/31/2019
Rodney S. VERIFIED CUSTOMER
Thank you, Raul for being a great friend and service advisor. Thank you to Grody Ford for your continued assistance to me and my family. We are looking forward to a continued partnership in the future. Happy New Year! Happy New Decade!
12/31/2019
Federico C. VERIFIED CUSTOMER
Buen servicio gracias
12/31/2019
Cameron T. VERIFIED CUSTOMER
Pablo is the man. ????????
12/31/2019
Kim M. VERIFIED CUSTOMER
I spoke with Pablo on the phone first,he was very polite ,spoke clearly and slow enough for an elderly person to understand. My car was towed there and he was so helpful,as the work was being done he called me with updates,I appreciated that. When I picked my car up he was there and explainer what was done. My car was clean and ready to go, very friendly from the beginning to the end
12/30/2019
Amelia P. VERIFIED CUSTOMER
Had my cars serviced at Ken Grody for more than Ten years f
12/30/2019
Derek S. VERIFIED CUSTOMER
Raul made sure everything was done right, even having somebody custom cut-out a piece of the replacement bumper insert so that the intercooler for the supercharger was not covered.