Ken Grody Ford Auto Repair Service

Raul did a good job

Everything was done in a courtesy and professional manner, much appreciated

She helped with a coupon which was nice. I just wish a service rep would have called with a time for pick up like Villa Ford usually does-where I normally take it.

This was my first time with a new Ford dealer. I appreciated the communication. So far, so good!

Miguel went above and beyond for me. Not only was I satisfied with the repair and quality of service, Miguel went the extra step to satisfy my requests and find a solution to a hiccup we encountered.

Raul Rodriguez was great Wasn’t like some others that try to sell me things that I didn’t need or wanted to charge me 600 for brakes that only cost me 120 to do myself. Haven’t seen this kind of honesty since Andy Vasquez who was my regular advisor for over 10 years Say Thanks to Raul for me

Very helpful and timely

They said that they rotate the tires. And that they check the brakes. But how can they do that if I forgot to give them the keys for the rims. They lied about that. I’m not happy at all.

You can provide me shuttle service

Great dealership and great service department !

It was my first time there, Henry was Great!! The entire staff was professional. PLEASE TELL THEM TO STOP CALLING PEOPLE 'BOSS' That is the only thing that would make me go somewhere else.

Ron Stayer is great guy honest man.

Annette was extremely professional and simply a joy to talk to. She took care of all my needs quickly

A good job as always

My experience was easy and great.

Car service is never please but this was some of the best for the simple reason of he told the truth on timeline, kept to it and communicated along the way. Thank you.

All was goo!

Tim was did a exceptional job keeping me inform , quality work And service????????.thank you Tom and team ..

The service dept is very unpersonable. I don’t know if they don’t like their job, overworked, or understaffed. A couple of the guys are friendly enough to acknowledge my business, but Annette just sounds and acts completely uninterested like Roz in Monsters Inc. From the phone calls to the interaction in person, all very monotone and like an interruption to her day. I dropped my car off on Monday at 7am (after already waiting a week), and didn’t get a call for several days to tell me the problem or how long it would be in the shop. On Wednesday I called and they still didn’t have a diagnosis. I had to call twice to get it moving & it was finally ready the following Monday. It’s been less than a week, but I think the repair was made adequately. I haven’t driven much. Again, I don’t know if everyone from customer service to the mechanics are overworked, but on a scale of 1 to 10, in speed, communication, and customer service, it would get the lowest rating. Unfortunately I don’t have a lot of choices in dealerships because of where I work. We’ve bought many fleet vehicles from KG & service is the same. Customers are not the priority. No, I do not want follow up from Annette. Pls work on customer service being a priority.

He was great. The ken grody team is the reason why I continue to come back. Everyone’s is aligned on the same level of customer service.