JC did an excellent job as always. Not only did he take care of my vehicle but he made me fell like family at the same time. He is an exceptional representative of Ken Gordy Ford and Ford Motor Company.
2/6/2021
Brian M. VERIFIED CUSTOMER
Tim went above and beyond to try and help me all he could. He kept me updated on my wife’s Mustang for a month until it was ready to be picked up. I can’t thank Tim enough for all the support he provided me.
I have a Ford dealership within 1 mile of my house, but will not go there anymore, and only take my Mustang and the wife’s to Ken Grody only!
2/6/2021
Dale P. VERIFIED CUSTOMER
Tim is the best service person I’ve ever dealt with. Thanks
2/6/2021
Sergio R. VERIFIED CUSTOMER
Got treated like family..was satisfied with the job they did....
2/5/2021
Veronica H. VERIFIED CUSTOMER
Ok my experience with Annette
2/5/2021
Raul R. VERIFIED CUSTOMER
Always a pleasure with raul thank you
2/5/2021
Jaun H. VERIFIED CUSTOMER
Annette was very helpful in getting me and my car in and out for service quickly and professionally. I felt like I was well informed of next steps and suggestions through my entire visit. I was promptly notified of when my vehicle was done with service and ready for pickup as well. Thanks Annette!
2/5/2021
Sherry A. VERIFIED CUSTOMER
Service was good and very fast. Raul is very nice he took care of us quickly. Excellent help and service! Ty
2/5/2021
Nini D. VERIFIED CUSTOMER
Miguel thankyou
2/5/2021
Barry S. VERIFIED CUSTOMER
Very likable very Efficient, Flawless experience
2/5/2021
Joey G. VERIFIED CUSTOMER
Santana was very helpful with me.
I made an apptointment +for Tuesday before the Saturday I was coming in, BUT they never confirmed my appt. And I didn't know until Saturday when I arrived.
But I had my online confirmation to show him, but you all never confirmed my appointment. You need to check your online appointment deal.
2/4/2021
Michael F. VERIFIED CUSTOMER
We have the worst experiences lately. A month ago I called the service department to set up a time to take my brand new car in for the recalls I got notified of. I was told the parts needed to be ordered and Henry said he would call me back THAT WEEK. A month went by and no one called me. I finally called back to be put on hold for 30 min and told that it would take 3 days to complete the recall parts installation. I am 9 months pregnant and can’t be without my car for three days. Wish someone would have called me back so I could have done this earlier! I needed an oil change so I asked if I could at least do the oil change and do the recall stuff later. They scheduled me for an 8am appointment on Thursday Feb 4. My husband shows up at 8am and they have no record of the appointment. Are you kidding me? He’s been there for almost three hours now for just an oil change. So disappointed by the service and the lack of communication and lack of competence over there.
2/4/2021
Christina L. VERIFIED CUSTOMER
I have had my Ford Edge for almost three years and I can honestly say I’m glad Raul is my service guy! He answers all of my questions. He is very professional. I appreciate the time he takes to share about the maintenance of my car.
2/4/2021
Jeffrey C. VERIFIED CUSTOMER
Quick service...no issues. Great service as expected.
2/4/2021
Armando U. VERIFIED CUSTOMER
Thanks Ken Grody Ford and especially Tim Prete for the outstanding customer service we recently received. We look forward to our next service at Ken Grody.
Thanks
Armando
2/4/2021
Rachel A. VERIFIED CUSTOMER
Ismael is always awesome
2/4/2021
Devan M. VERIFIED CUSTOMER
Very helpful and made me feel comfortable leaving my truck. Answered all my questions and made me feel welcomed. Definitely coming back
2/4/2021
Robert E. VERIFIED CUSTOMER
It is always a pleasure working with Raul. He should be complemented on his overall demeanor. He provides complete description of the problem and provides you with several options and his recommendations. He keeps in close contact to ensure that you know how the work is proceeding. Great guy and service manager.
2/4/2021
Ernesto H. VERIFIED CUSTOMER
Henry was awesome, he explained the repairs to be done, kept me up to date with the progress of the repairs
2/4/2021
Moses C. VERIFIED CUSTOMER
Raul was very helpful and courteous.He displayed the most highest level of professionalism.Thank you,Raul.