Raul is the best service writer by far at Buena Park KG.
4/7/2021
Michael N. VERIFIED CUSTOMER
Polite good service
4/7/2021
Ray D. VERIFIED CUSTOMER
Tim did an excellent job, got me checked in and explained service to be done. Got the team to take care of the vehicle and out the same day including completing a recall. Check out went smooth, great job all around.
4/6/2021
Joan L. VERIFIED CUSTOMER
Annette does a good job of keeping us informed and ensuring our car is well serviced.
4/6/2021
Lidia G. VERIFIED CUSTOMER
Every time I need any work on my Ford Fusion I know I can count on Henry .Bedt customer service!!!!
4/6/2021
David C. VERIFIED CUSTOMER
Annette Gironta is perfect for Ken Grody Ford. Management—listen, your clientele who has money is Buena Park/Fullerton region are still old school. I am a 33 year old who still thinks old school. I’m not a 21 year old Mustang driver who thinks he deserves a volunteer trophy. Annette has old school classic promising service who is straight forward. I moved back to California from the East Coast. I hesitate for one month getting service done to my truck because I could not trust anyone. I had my guy back in North Carolina at a Ford Quick Lane. Today, I found my gal at Ken Grody Ford. Annette is an asset. Your young employees who greeted me—YOUNG. Young mindset & still thinks it’s proper to “bro down” with their customers. Annette—classic old school genuine service. Keep her. Promote her. Give her a raise. She is my go to from today on out.
4/6/2021
Andrea C. VERIFIED CUSTOMER
Amador Flores was very helpful and considerate to me. I had my three kids with me (one is in a wheel chair) and he went above and beyond to make sure we were taken care of.
4/5/2021
Byung- C. VERIFIED CUSTOMER
1. It is almost impossible to get a hold of service department to make an appointment. I understand the area is going under construction, but I always end up waiting 20+ min for just to get a hold of a representative. I have 2 ford cars, but I would just find somewhere else for better, quicker service if I’m dealing with this delay again.
2. None of the representatives are welcoming, nor acknowledging the existence of a customer. I feel awkward to walk into the office and talk to the representatives. They just stare at you with cold faces until I say something. Not very accommodated. It wasn’t like this when I visited last time (couple of months ago), but I don’t know what the deal is, but I don’t want to visit with this kind of attitudes from them.
3. No follow up on a vehicle. I had to call them for the update or the progress of my vehicle that I dropped in at 7am. I called them around 1-2pm for an update. I get that it gets busy, but is it so hard to call for couple of minutes?
Overall, I am very unsatisfied with the services.
4/5/2021
Robert H. VERIFIED CUSTOMER
Raul does a great job.
4/5/2021
Michael B. VERIFIED CUSTOMER
As usual, awesome service and friendly people!
4/5/2021
Mario G. VERIFIED CUSTOMER
Great service with the Ford quality
4/4/2021
Joseph L. VERIFIED CUSTOMER
Galo was an excellent salesman.he got me just what I was looking for without being pushy.very satisfied.the easiest ???? purchase I have ever had.
4/3/2021
Elio P. VERIFIED CUSTOMER
Ismael was great answered all my questions. Was professional and made the experience seamless.
4/3/2021
Wanda W. VERIFIED CUSTOMER
I was very happy with the service
4/3/2021
Steven G. VERIFIED CUSTOMER
Annette is the best service advisor I have come across. She has taken excellent care of our truck each and every time we brought it in to Ken Grody Ford. I appreciate all she does.
4/3/2021
Mario M. VERIFIED CUSTOMER
I just want to say that Raul is very professional excellent service
Excellent service excellent knowledge always on top of his game
Always very pleasant to deal with it always makes me feel like I’m his number one customer thank you again for having employees Like Raul.
4/3/2021
Lucila P. VERIFIED CUSTOMER
Excelent service ,raul is a nice person
4/3/2021
Kathryn M. VERIFIED CUSTOMER
Ismeal did not contact me the day after I dropped off my car, I called him twice. He did apologize when I finally got a hold of him the next day on Wednesday . He mentioned that he just ordered the part and I was angry that he’d wasted a day. My family had no transportation for three days. It WAS fixed the following day when he promised it would be on Thursday. I appreciated that. He was apologetic and I was satisfied after that.
4/3/2021
Amy E. VERIFIED CUSTOMER
Raul was extremely helpful and made the process easy. I will go back now because of him.