I always ask for Tim when I need service and he has always taken great care of me as well as my car.
6/26/2021
Jayson J. VERIFIED CUSTOMER
Always receive "Excellent" customer service from Tim????????
6/26/2021
Omar M. VERIFIED CUSTOMER
All good thanks
6/26/2021
Michael C. VERIFIED CUSTOMER
Excellent customer service. As always. I wouldn't take my cars to any other location.
6/26/2021
Sandra A. VERIFIED CUSTOMER
Ismael Rodriguez is always nice, pleasant, friendly and patient. I have only brought my car to this Ford Dealership for service and they always do a Great job!
6/26/2021
Salvador M. VERIFIED CUSTOMER
I am and all ways have be completely satisfied with Raul's service. Always friendly very professional.
6/25/2021
Ricardo G. VERIFIED CUSTOMER
My floor mats were not ready,
6/25/2021
Eric O. VERIFIED CUSTOMER
Tim was outstanding and very pleasant to deal with on my new used truck service. I would rate him a 10 out of 5 points! Very professional and Educated!
6/25/2021
Glenda W. VERIFIED CUSTOMER
Raul Rodriguez is very efficient and helpful, always a pleasure to see him and have him represent Ken Grody Ford dealership. Thank you Raul for your expertise.
6/25/2021
Mary J. VERIFIED CUSTOMER
Was there an error with your system. I said a lot. Is that why. ****-****-xxxx
6/25/2021
Michael P. VERIFIED CUSTOMER
Tim was great, got my truck serviced quick since I was waiting for it. Please give him my thanks!
6/25/2021
Donald R. VERIFIED CUSTOMER
Very professional and courteous!
6/25/2021
Brian A. VERIFIED CUSTOMER
I was completely satisfied with my service. Ismael was fantastic, what he told me when I dropped off my truck is what happened and I was completely pleased with his service and I got a clean truck to boot. I will continue to use Ken Grodi for the servicing of my truck And if possible use Ishmael as my service rep.
6/25/2021
Robert T. VERIFIED CUSTOMER
Tim and his team took great care during my service appt. I also really appreciate the car wash and got my truck looking and feeling brand new again!
6/25/2021
Mark W. VERIFIED CUSTOMER
As always, the experience is professional and prompt. Tim and the other team members never disappoint.
6/25/2021
Alice S. VERIFIED CUSTOMER
Well Tim did the paperwork , the mechanic did the job correctly and Tim did the paperwork corrrectlly my issue is the high cost of one seatbelt, and the one week I I t took to install I would guess that the seatbelt part is the same or equivalent on other Ford vehicles. Is there a part cross reference,? No? Why not. This focus car is a maintance cash drain. My next car is not ford
6/24/2021
William F. VERIFIED CUSTOMER
As always JC’s customer service was exemplary. He has a gift of accommodating the needs of the customer and having the service completed in a timely competent manner. Top notch!
6/24/2021
John C. VERIFIED CUSTOMER
JC has always taken care of my wife and I, and my wife’s EDGE.
6/24/2021
John C. VERIFIED CUSTOMER
Tim Prete is a superb service manager. His knowledge and experience is greatly appreciated. Thanks for having such good people on your team.
6/24/2021
Mark D. VERIFIED CUSTOMER
This was our first experience at Ken Grody Ford and our service advisor Annette Gironta was amazing! Thank you for getting our recalls done so quickly before our vacation. We will be back for any future service.