Gracias por su atención personal , ser amable y por cuidar de nuestro vehículo ,que es muy importante para la seguridad de la familia gracias
8/6/2021
Daniel G. VERIFIED CUSTOMER
Service manager Raul Rodriguez was very rude and very unprofessional when asking questions he seemed bothered like he didn't want to be questioned time to replace this guy he seems to be burned out makes me not want to deal with him anymore
8/6/2021
Leroy K. VERIFIED CUSTOMER
I am very happy with my service from Raul at Ken Grody. 100/100. Also a thank to Eric. This is an amazing dealership.
8/6/2021
Linda H. VERIFIED CUSTOMER
Very satisfied as usual
8/6/2021
**** C. VERIFIED CUSTOMER
Always great service from Tim
8/6/2021
John L. VERIFIED CUSTOMER
Raul was perfect! Helped me every step of the way!
8/6/2021
Thomas N. VERIFIED CUSTOMER
He provided great service as he always does.
8/6/2021
Steve C. VERIFIED CUSTOMER
Henry Garibay went out of his way to make sure that I was a satisfied customer.
He arranged a hire car for me when he realizes the fire transit if mine needed new rotors and brack shoes. He also made sure that I was hydrated on that hit day by supplying ice cold bottles of water. Not only that, Henry kept me updated via text messages as to the work on the van.
Henry Garibay is a Credit to Ken Grody Ford.
The world is a better place with this young nan, and with customer service as good as this. Well it’s a guarantee that I am a Customer for life.
We have bought a few cars from you and always had great Customer Service.
If I had a hat on right now, I’d be tipping towards Henry Garibay right now.
Many thanks.
Steve C
8/6/2021
Steven M. VERIFIED CUSTOMER
Man, it was tough, because it was 1800 bucks i wasn't mentally prepped for, but the fact that I bought this truck at Ken Grody almost a decade ago, and this is the first major work I've had to do is a sign of the quality products, and service coming from this facility.
Mario was paramount in his communication with things that were found, and what needed to be done, straight forward with cost, and time it would take to complete tasks.
I will definitely be coming back for any service needed.
8/6/2021
Patricia L. VERIFIED CUSTOMER
Raul took excellent care of me. I was very pleased with the service he provided and will ask for his help if ever I should need it, and for next maintenance visit, too.
8/6/2021
Erika A. VERIFIED CUSTOMER
Annette was friendly and professional. Couldn’t have asked for a better experience.
8/6/2021
Julio M. VERIFIED CUSTOMER
He explained in detail all the work that was going to be done. And when it was time to pick up the vehicle he explained everything that was done, what was recommended for future services, and answered the additional questions that I had.
8/5/2021
Grace N. VERIFIED CUSTOMER
Excellent work done
8/5/2021
Kimberly K. VERIFIED CUSTOMER
Annette is just the greatest! I am always taken care of with 100% I know when my explorer is being serviced at Ken Grody I am in good hands! I’m
8/5/2021
April S. VERIFIED CUSTOMER
The gentleman that helped me was very courteous and got my needs taken care of in a timely manner.
8/5/2021
John G. VERIFIED CUSTOMER
Really good communication stayed in touch with me and got things done as stated everything seemed to be working fine.
8/5/2021
Juan H. VERIFIED CUSTOMER
Henry is always helpful. I appreciate the excellent service from Henry. Thank you
8/5/2021
Michael M. VERIFIED CUSTOMER
You stated, that the part under warranty was damaged and not covered, therefore we take our 2010 Ford Explorer, to our mechanic, and said the part was not damage, therefore, a picture was taken, and we will send the picture and invoice to The Ford Company.
8/5/2021
Denise M. VERIFIED CUSTOMER
Raul explained what would be done to my car. He was very helpful.