I took my 2011 Edge in last week for check tire pressure light has been going on
I was told they just reset the tire pressure gauge and now it’s on again
Michael was the service person, I couldn’t get him to answer his phone to call me back I understand everyone is busy with other customers.
I call to make another appointment for Monday August 23 I explained the situation to a young lady in service and she just transferred me over to voicemail.
Very disappointed in this service since I had to pay $100 and my car is still under warranty. In the pass I work with Anntte and everything was taken care of the tire pressure is back on and I do not want to pay another $100 due to the fact the repairs were not taken care of . Ruby Soto ****-****-xxxx
8/21/2021
Michael R. VERIFIED CUSTOMER
Annette does a great job and she is one of the reasons we continue to come to Ken Grody Ford for our service. Great job Annette! Thanks
8/21/2021
Jeffrey H. VERIFIED CUSTOMER
Tim prete was great as always, brought truck in with engine light on and they diagnosed it and replaced fuel pump, the next day engine light came on again with two warnings and now I have to miss another day of work to bring it back, I’ve owned 50 cars and trucks, 3 from you guys but you’re trucks ****!
8/21/2021
Leticia . VERIFIED CUSTOMER
Really good job
8/21/2021
Victor S. VERIFIED CUSTOMER
Super satisfied excellent service well don job thanks Annette .
8/21/2021
Otoniel C. VERIFIED CUSTOMER
Excellent customer service, friendly and helpful
8/21/2021
Luis L. VERIFIED CUSTOMER
Raul was very helpful and kept me informed through the whole process
8/21/2021
David O. VERIFIED CUSTOMER
Great customer service, JC goes the extra mile, much appreciated.
Dave O
8/21/2021
Angel R. VERIFIED CUSTOMER
Tim is always a pleasure to work with, great service.
8/20/2021
Maria P. VERIFIED CUSTOMER
Very rude at desk and too long. No appt but that was ridiculous I will start doing elsewhere. Mills
8/20/2021
Paul N. VERIFIED CUSTOMER
The dealership has been exceptional so far, especially Annette.
Thanks
8/20/2021
Stanley M. VERIFIED CUSTOMER
Very satisfied he’s committed to customer satisfaction
8/20/2021
Albert C. VERIFIED CUSTOMER
Great place and customer service. I will be a returning customer for my vehicles needs
8/20/2021
Jean M. VERIFIED CUSTOMER
The service was quick & everyone I encountered was kind @
& courteous
8/20/2021
Jon O. VERIFIED CUSTOMER
Annette was very helpful and went above and beyond to assist me , she Deserves appropriate recognition , though unfortunately on the shop side after $1.300 Dollars the issue with my vehicle was not resolved,
8/20/2021
Lusvin D. VERIFIED CUSTOMER
Fast and job was done well.
8/20/2021
Leangelo W. VERIFIED CUSTOMER
Tim is always incredibly helpful when I come to ford. I feel both comfortable and safe knowing that he is there to assist me with whatever car related issues I have. 10/10
8/20/2021
Herbert L. VERIFIED CUSTOMER
Early bird service told it would be around two hours. Actually was three hours I honestly think my paperwork was mishandled so I wasn’t notified car was done
8/19/2021
Armando U. VERIFIED CUSTOMER
Thank you Ken Grody and Tim Prete for taking care of my vehicle, Tim did a great job communicating with with me when my truck would be ready and delivered promptly.
Thanks again. Armando U