Tim has been wonderful! He has kept in touch with me and kept me apprised of what was happening with my car and what the cost would be.
Tim has been very gracious and understanding with me.
I do appreciate all of his help and kindness.
11/20/2021
Alan H. VERIFIED CUSTOMER
So glad I have Tim as my service representative.
He knows what's up and give me complete confidence with regard to my service needs.
I did have a problem after my first service but he handled that to my satisfaction.
Agreed completely with his assessment of the problem.
Wish all at K G Ford a Happy Thanksgiving.
Regards,
Alan
11/20/2021
Kent P. VERIFIED CUSTOMER
Always a pleasure to talk to Tim and all the other employees. Keep up the good work
11/20/2021
Jim H. VERIFIED CUSTOMER
Annette is the best. Friendly and knowledgeable. Once our car was finished, Annette reset my settings to what I needed them to be. Just a very kind lady.
11/20/2021
Vianey G. VERIFIED CUSTOMER
I really liked how he kept in contact with me daily about my vehicle and how explained in detail everything going on.
11/20/2021
Elizabeth . VERIFIED CUSTOMER
Very positive experience with Henry.
11/20/2021
Elvia G. VERIFIED CUSTOMER
Nice job done very quick service thank you
11/20/2021
Antonio C. VERIFIED CUSTOMER
Great customer service, always properly informed on the status of the vehicle.
Thank you! Tim
11/20/2021
Dennis L. VERIFIED CUSTOMER
Ismael was great. I have no issues with him. The price KGF quoted me for the replacement of a water pump was ridiculous. It was 4 times more than what I’ve been quoted at other garages. If this is what I can expect from KGF now, I can’t see going back there.
11/20/2021
Eva K. VERIFIED CUSTOMER
Everything was great, Raul Rodiquez was very helpful
11/19/2021
Marc I. VERIFIED CUSTOMER
I was completely satisfied with my service experience at Ken Grody Ford. Henry Garibay took care of all the details regarding my vehicle concern. The process of putting me into a loaner vehicle was exceptional with very little paperwork. I was excited that the loaner vehicle was another Mustang Mach-E! The experience could’ve been even more exceptional if Henry would’ve contacted me during the day to provide a status update and time that my vehicle was ready for pick up. I will certainly consider the dealership for all my future service needs! Thanks again for an exceptional experience!
11/19/2021
Gustavo T. VERIFIED CUSTOMER
Excelente customer service
11/19/2021
Ramon P. VERIFIED CUSTOMER
He is very good person he help very will
11/19/2021
Chris W. VERIFIED CUSTOMER
Dropped car off for oil change and 4 hours later it had not even been worked on
11/19/2021
Robert S. VERIFIED CUSTOMER
Not so happy with the manufacturer of the vehicle , to many trip to the service department with issues on the car.
11/19/2021
Tyler H. VERIFIED CUSTOMER
Tim was professional and first class, as always.
11/19/2021
Brian P. VERIFIED CUSTOMER
Love working with Ismael! My go to for all Service! I recommend him to everyone.
11/19/2021
Joe L. VERIFIED CUSTOMER
Tim always gives us the best service that’s available
11/19/2021
Thomas H. VERIFIED CUSTOMER
Ismael Rodrigues has done a great job. Thank you for your help and time you were very professional and thoughtful.