Raul Rodriguez always takes care of my Ford Explorer. I needed a new tire for my 2020 Explorer and Raul completely took care of finding the exact tire to match my OEM tires. He always accommodates me as a customer either with a fast appointment turn around or as a walk in customer. Top notch service with Raul Rodriguez. Thank you.
Kimberly M
1/26/2022
Louis B. VERIFIED CUSTOMER
He did a very good job
1/26/2022
Scott M. VERIFIED CUSTOMER
My truck was in for the sensor campaign. The service was great! Chris went out of his way to make sure that I got my truck back on the same day that I took it in, and I really appreciated that. Unfortunately, I’m still having the same rattle noise from the sensors. So I will be calling back in to see if there’s it if there is anything further that Ford can do for this issue.
1/26/2022
Henry F. VERIFIED CUSTOMER
Raul Rodriguez is the best!!! He has been helping me out with scheduling my car maintenance services since 2015. His customer service is 5 stars, he’s the reason why I don’t mind the 21 mile drive to ken Grody.
1/26/2022
Walter L. VERIFIED CUSTOMER
I was charge for a maintenance job. When I have Ford Maintenance Protection Plan. I talked to other ford they said its covered .I was charged when I was not supposed to. I felt Robbed today.
1/26/2022
Heriberto F. VERIFIED CUSTOMER
Great service
1/26/2022
Mark H. VERIFIED CUSTOMER
Chris Lee handle this repair with great professionalism. He worked with my insurance company and made sure it was done the correct way. I think he was more concerned
with my satisfaction than my insurance provider. Thank you Mr. Lee
Mark H
1/26/2022
Daniel N. VERIFIED CUSTOMER
Thanks Tim!
1/26/2022
William A. VERIFIED CUSTOMER
Raul the service writer was very pleasant and knowledgeable. Hopefully the several electrical problems we had were take care of with this service. Pleased with service
1/26/2022
Jennifer M. VERIFIED CUSTOMER
Ismael is a great asset to your team! He always has a positive attitude from when I arrive to when I leave. Ismael truly knows how to provide excellent customer service.
1/26/2022
Marchell W. VERIFIED CUSTOMER
Raul has been the friendliest and most competent service representative so far. Initially, he made sure I was safe and in a secure place. Once I arrived, he went beyond my expectations to reassure me my car would be assessed quickly and everything would be ok. Give him a raise! Most reps are usually doomsday driven. “Well it could be this or this and it gets expensive.” Blah blah blah. Thank you Raul for raising the bar.
1/25/2022
Magali P. VERIFIED CUSTOMER
Christopher Lee was great, Thank you very much!!!!
1/25/2022
Rosemarie O. VERIFIED CUSTOMER
The curtesy in which I experienced was great. The car was serviced within a timely manor. I am happy with the service received.
1/24/2022
Eric P. VERIFIED CUSTOMER
Raul was amazing to deal with. He was calm and listened to what was needed. Definitely going back to Raul.
1/24/2022
German R. VERIFIED CUSTOMER
Really nice and smooth process would really come back
1/24/2022
David B. VERIFIED CUSTOMER
I really like the customer service that Raul gave he was exceptional.
1/24/2022
Melissa R. VERIFIED CUSTOMER
Very good service at this location
1/24/2022
Michael R. VERIFIED CUSTOMER
JC and his staff were awesome!!
1/23/2022
Jaime G. VERIFIED CUSTOMER
Everything was good except that they told me they were going to wash my car and they didn’t. They told me that the machine broke. Every time I take it they wash it, but this time they didn’t. Everything else was really good.
1/23/2022
Jeffrey B. VERIFIED CUSTOMER
Everything was fine, she was very helpful and keep me updated on my vehicle.