Communication is a little bit missing; it is hard to get an idea if my car will be finished.
2/10/2022
Victor C. VERIFIED CUSTOMER
When we picked up the vehicle the radio didn’t work. Possibly because of disconnecting the battery during repairs! I feel that should have been addressed before we received it!
2/10/2022
Ora W. VERIFIED CUSTOMER
The price to replace the transmission is exorbitant and since the car is only 4 years old with less than 74,000 miles it should be much less to repair/replace the transmission. I have done research and this is a common problem with Escapes. I have owned Fords most of my adult life and am very disappointed with the fact that Ford has not recalled the 2018 Escape to repair the problem. As a long time Ford owner I am very disappointed with Ford Motor Company.
2/10/2022
Mark S. VERIFIED CUSTOMER
Tim was simply amazing.kept me informed with an exelllent attitude.
Thank you
Mark S
2/10/2022
Michael R. VERIFIED CUSTOMER
JC provided excellent customer service.
2/10/2022
Edgar E. VERIFIED CUSTOMER
I’m not happy with the way you guy are running the service department my truck was turned in with out a single scratch or dent and I notice a dent on it and ur team did not say a word about it and. Naw my truck is a 2019
ROUSH F250 addition with 45k miles with licking shocks and ur telling me you guys don’t cover them
2/10/2022
Megan B. VERIFIED CUSTOMER
I’ve been a customer of Ken Grody since I started driving at 16 and the teams at Buena Park and Carlsbad are top notch. Tim is fantastic and makes the time to ensure everything is handled properly the first time around. Thank you for everything!
2/10/2022
Larry H. VERIFIED CUSTOMER
Excellent service!
2/10/2022
Jacob W. VERIFIED CUSTOMER
They left my car dirtier than it came in had me wait a long time and I was constantly lied to about prices and work done on my vehicle, I will never come here again and I’m gonna leave a horrible help review!
2/10/2022
Terry E. VERIFIED CUSTOMER
Always top shelf. I like the new digs. .
2/10/2022
Yvonne C. VERIFIED CUSTOMER
Again great,caring service y Annette and her team. I live closer to the Ford car service but I feel safer at your dealership!
2/9/2022
Barbara L. VERIFIED CUSTOMER
Your customer service is amazing! And the service on my car was prompt and efficient and they even washed my car thank you so much for everything
2/9/2022
Stirling H. VERIFIED CUSTOMER
Very courteous and I hope it’s all fine.
2/9/2022
David C. VERIFIED CUSTOMER
Very nice to deal with job was completed on time as promised
2/9/2022
Keith F. VERIFIED CUSTOMER
I appreciated that I was helped without an appointment resolving a malfunctioning light bulb that AutoZone could not offer a replacement bulb for. Staff was friendly and timely with the fix. I would recommend your dealership from this experience.
2/9/2022
Keith F. VERIFIED CUSTOMER
I appreciated that I was helped without an appointment resolving a malfunctioning light bulb that AutoZone could not offer a replacement bulb for. Staff was friendly and timely with the fix. I would recommend your dealership from this experience.
2/9/2022
Steven S. VERIFIED CUSTOMER
Great service, very helpful.
2/9/2022
David O. VERIFIED CUSTOMER
Great service, exceeded my expectations, very professional and friendly.
Much appreciated.
Dave Ostrowski
2/9/2022
John C. VERIFIED CUSTOMER
JC is always phenomenal!
2/9/2022
Robert P. VERIFIED CUSTOMER
Chris in service department ????????
Tim in Service department ????????