Raul Rodriguez has always given me the best service I could ask for. Today’s visit was no exception. I was able to get my car back quickly and I thoroughly appreciated that.
I have always praise Ken Grody for the exceptional service experience. I would not go anywhere else for my Ford’s service.
12/18/2022
Tiffany W. VERIFIED CUSTOMER
Good
12/18/2022
Carlos C. VERIFIED CUSTOMER
Mario did great job!
12/17/2022
Ryan Y. VERIFIED CUSTOMER
You guys are the best. John is the best for handling the customer with world class attitude and patience.
12/17/2022
Chris M. VERIFIED CUSTOMER
Visiting Knotts Berry Farm. Came out and battery was dead. AAA after 1.5 hours could not replace the battery. Googled nearest Ford dealership. Arrived after 4:30 and explained story. Got us in and taken care of in under 30 minutes. From the drive up service staff to inside service staff were all outstanding.
Thanks so much
12/17/2022
Francisco Javier. VERIFIED CUSTOMER
Very good service
12/17/2022
Not Provided. VERIFIED CUSTOMER
Excellent service
12/17/2022
Vanessa C. VERIFIED CUSTOMER
The service advisor and technician I would not ever consider
12/17/2022
Patricia L. VERIFIED CUSTOMER
Great service from Tim.
12/16/2022
Zaid G. VERIFIED CUSTOMER
JC went above and beyond. He’s excellent at customer service I will always utilize Ken Grody for all of my vehicles needs.
12/16/2022
Kim K. VERIFIED CUSTOMER
All of your staff was wonderful and the wash was a very nice touch it would be nice however if you had a courtesy ride within a certain amount of miles from your dealership as it cost me over $25 to get a Uber to where I needed to go for there and back. Many dealerships do offer the service and it is a very nice courtesy to your loyal customers
12/16/2022
Diane M. VERIFIED CUSTOMER
Raul is Great. He is friendly, warm and professional. My car had under 15000 miles but the service took a long time. I did need a new battery and I asked to have my Sync3 updated. But I’ll be back! ????. Thank you!
12/16/2022
Steve S. VERIFIED CUSTOMER
Morning, I would like to say Thank You to Raul Rodriguez for all of his assistance in getting my truck issue resolved. The service was nothing less than a 5-star service. I originally purchased my truck from HB Ford and unfortunately will not go back to them. I have become a Ken Grody customer going forward. Again Raul Thank You for your exceptional service and follow-up. Enjoy your Holidays.
12/15/2022
John B. VERIFIED CUSTOMER
Fantastic response time and it looks like we had a brand new port fail. We are waiting on parts now to get thing going and get us back on the road.
12/15/2022
Tara W. VERIFIED CUSTOMER
Appreciate Tim and JC for all they did for me!
12/15/2022
Daniel C. VERIFIED CUSTOMER
Yes I’m very satisfied we this dealership, and my service advisor Raul . Thank you