Raul was Very friendly and personal and made it a very great experience to work with him. A friend of mine was with me and wants to switch her maintenance on her son’s truck over to Ken Grody Ford a Buena Park because of how great Raul was with us
12/22/2022
Benjamin M. VERIFIED CUSTOMER
She was friendly and helpful and referred me to the appropriate department for questions about my maintenance plan.
12/22/2022
Daniel V. VERIFIED CUSTOMER
Extremely satisfied with the service my truck was given.
12/22/2022
Edgar C. VERIFIED CUSTOMER
Tim took the timw to accompany me to my vehicle and tried to find a solution to the rear heater. he then took me to a similar vehicle, just to compare and rule out any other factors of the system not working. after i left the dealership, i emailed Tim. he replied within minutes! he later followed up with a phone call. I HAVE NEVER RECEIVED BETTER CUSTOMER SERVICE AT ANT DEALERSHIP IN MY LIFE! Tim is amazing and should definitely be praised for his work. I will definitely be coming back to your service dept.and will tell friends and family of how Tim has taken care of us. We Thank you!
12/22/2022
Delvin L. VERIFIED CUSTOMER
Good fast service in cold weather. Thank
12/22/2022
Gary A. VERIFIED CUSTOMER
Thank you for fixing my 2015 Ford Focus.
12/21/2022
David V. VERIFIED CUSTOMER
Tim was great. He updated me as soon as he was aware of what my vehicle needed and the cost of the repair. He was very attentive and very much appreciated
12/21/2022
James C. VERIFIED CUSTOMER
Tim was very helpful
12/21/2022
Aaron D. VERIFIED CUSTOMER
Tim always puts customer satisfaction priority number one.
12/21/2022
Jessie L. VERIFIED CUSTOMER
Tim Prete is an incredible customer service representative! He goes out of his way to make sure his customers are happy and I just can’t help but appreciate him and his professionalism!
12/21/2022
Inbum H. VERIFIED CUSTOMER
Chris was fantastic. Did a few things that were above and beyond.
12/21/2022
John S. VERIFIED CUSTOMER
Feel my appointment was a waste of my time and the dealerships time and money. Getting the appointment took a few weeks of back and forth phone tag. Then when I got the car back the work that was done was incorrect and needs to be re-ordered and redone. Not that happy with Ford so far.
12/21/2022
Eduardo V. VERIFIED CUSTOMER
Very efficient person thanks for everything
12/21/2022
Scott M. VERIFIED CUSTOMER
Raul is the best Service Rep. So much so, that I travel to Ken Grody for his services vs.taking my truck to Norm Reeves...which is 5 minutes from my home.
12/21/2022
Derick Q. VERIFIED CUSTOMER
JC was great. He helped me select the right part and made sure everything fit well.
12/20/2022
Joey G. VERIFIED CUSTOMER
Raul was awesome from the first call to the last call on my service appointment. Raul has been there everytime I've needed the service.
Service has always been great.
12/20/2022
Clarissa A. VERIFIED CUSTOMER
Annette always does a great a job with providing great customer service.
12/20/2022
Terri S. VERIFIED CUSTOMER
He always is helpful.
12/19/2022
Norma W. VERIFIED CUSTOMER
Mario was very helpful and he was very professional and explained everything that I needed to know about my service work on my vehicle.
12/18/2022
Mike K. VERIFIED CUSTOMER
Ken Grody Ford went over and be on our expectations thank you all so much