My car was not washed as before. Maybe your policy changes? Besides that everything is perfect. Thx
8/16/2025
Wesslie C. VERIFIED CUSTOMER
Amazing service!!!
8/16/2025
Beth L. VERIFIED CUSTOMER
Richard was very friendly and helpful and answered my questions very knowledgeably
8/16/2025
Tony A. VERIFIED CUSTOMER
Domingo was very professional and courteous.
8/16/2025
Steven K. VERIFIED CUSTOMER
Service advisor Sheldon Cope has been fantastic on several occasions. He kept me updated on my service and the paperwork was quick. On a previous repair last year, Sheldon assisted with a rental car and kept me well updated on the repair status. There are several Ford dealers closer to me but the service I have received Villa Ford keeps me coming back. Thank you.
8/16/2025
Thomas M. VERIFIED CUSTOMER
It was a smooth and efficient visit.
8/15/2025
Sheldon C. VERIFIED CUSTOMER
Great service
8/15/2025
Arlene D. VERIFIED CUSTOMER
1.the staff are rushing.
2.The staff are "very cold"
3.despite the report that wipers are streaking- it was not changed, only cleaned. pointless to have purchased the premium ford service package
4. the ladies setting up the lyft and giving out the paperworks lack customer service skills
5.no. complimentary carwash
6. delivery of the car after the service was unavailable - for reason that it was only until 330pm.
7. Villa Ford of Orange has very poor service - i never experience this kind of customer service from other service departmart of other car makers
8/15/2025
The Living. VERIFIED CUSTOMER
Great job!
8/15/2025
Clement G. VERIFIED CUSTOMER
Sheldon was verry profesional and friendly I was stunned by his customer service skill
8/15/2025
Jon L. VERIFIED CUSTOMER
Thanks Jane for all your help.
8/15/2025
Carla L. VERIFIED CUSTOMER
Muy amable el señor domingo excelente servicio.
8/15/2025
Nancy K. VERIFIED CUSTOMER
Richard treated me like I was his most important customer—very refreshing and much appreciated!
8/15/2025
Travis L. VERIFIED CUSTOMER
Domingo kept me informed and was able to get my truck fixed.
8/15/2025
Gina D. VERIFIED CUSTOMER
Great Service
8/15/2025
Ferris M. VERIFIED CUSTOMER
The process was rough at the beginning but Sheldon ended up making it right and helping me throughout everything.
8/15/2025
Hector M. VERIFIED CUSTOMER
Great service and nice coffee station!!
8/15/2025
Patricia M. VERIFIED CUSTOMER
Everything was good. Communication was good. Richard was nice. It was just disappointing to pay for a repair of this nature on a car that’s only 3 years old.
8/14/2025
Nathan B. VERIFIED CUSTOMER
The Villa Ford team customer service was above and beyond this time.y truck had an electric park brake malfunction show up 2 days before I was leaving on vacation which I needed my truck for. The family had been looking forward to this vacation for a long time so the truck issue was a big concern that it would impact our vacation. Glen understood and really helped to make sure my truck got the priority it needed to be serviced and get the parts quickly. He stayed in constant contact and didn’t seem annoyed at all with the timeline or phone calls I was making. He worked well with the third party warranty service and handled all issues without any stress on my side. The technician , Jeremy, worked quickly and efficiently. He assured me he can get the job done and get us back on the road. All that being said we got the truck back in time to make our vacation and not miss a beat. I truly would like to thank glen and the whole villa ford team.
8/14/2025
Preferred Paving. VERIFIED CUSTOMER
Janey Neuenswander was awesome and a tremendous help in me getting my truck back so quickly.