My advisor, Carlos Ibarra, was great - professional, courteous, and knowledgeable. My "negative" feedback has to do with Ford's communication system. I received an automated text message from Ford indicating I had an open recall on my vehicle and was advised to have it serviced in order to deal with the recall. The text message provided me a link to make the appointment, which I used to schedule the repair. When I arrived for my appointment, Carlos informed me that my vehicle was not currently eligible for the recall repair and that I must have received an auto-generated text that went out to all Ford Mache owners.
Fortunately, I do not live far from the dealership but had I needed to drive a long distance, I would have been extremely annoyed at the situation - particularly since Ford is the one that reached out to me!
So, to summarize - Thumbs up for Carlos, Thumbs down for Ford's communication system.
8/18/2025
Greg C. VERIFIED CUSTOMER
Mr. Ibarra provided very professional service
Thank you
8/18/2025
Chris R. VERIFIED CUSTOMER
Jane is great
8/18/2025
Brandon H. VERIFIED CUSTOMER
Joel and Alex in used sales were fantastic with this situation. I had just purchased the car 2 weeks prior so this was unexpected and frustrating to have to bring it back in so soon but they met me with grace and generosity and the car is good as new. A huge thanks and bravo to all who helped out here!
8/17/2025
Cynthia C. VERIFIED CUSTOMER
He was friendly quick and thorough. Appreciated his help with my newly loved Bronco.
8/17/2025
Curtis M. VERIFIED CUSTOMER
Service writer Glen and technician Colby were absolutely fantastic. It is people like this that brings customers back. Also, builds loyalty to the dealership. My many thanks to them both. Sincerely, Curt
8/17/2025
Craig R. VERIFIED CUSTOMER
Joel handled a complex issue perfectly.
8/17/2025
David K. VERIFIED CUSTOMER
Carlos was vey nice to deal with. I will try and deal through him for future servicing .
8/17/2025
Matthew B. VERIFIED CUSTOMER
Glen was totally fine and patient explaining everything. My issue is that we are encouraged to make an appointment, but it is clear upon arrival it does not mean anything. I had questions about quoting work to make sure parts would be there so I wouldn't have to return. Also, it would have been nice to know that the work I needed done is not performed on the weekend and it would be multi-day. I would have liked to have made these arrangements leading up to the day I showed up. I'm working against a deadline to get the work done and things became more complicated than I expected. Especially, when I was hoping to get everything taken care of on Saturday. Since the work is going to take so long, I am considering going to another place that specializes in it so I don't lose as many work days.
8/17/2025
Norman C. VERIFIED CUSTOMER
Janey always provides great customer service and support as to when calling to schedule an appointment, answering any all questions that I may have including my brother and sister.
She is a great asset and is willing to help us.
8/17/2025
James Y. VERIFIED CUSTOMER
I bought five cars in the last 10 years from Villa Ford. And I’ve always remain loyal to my service advisor Domingo. I currently live in Long Beach and yet I travel to Villa Ford on every schedule maintenance on both my vehicles. Domingo has always been an incredible service advisor and I would have no one else service my vehicles that’s why I travel so far when I have a Ford dealership less than a mile away. Thank you, Domingo. Thank you Villa Ford. ;-)
8/17/2025
Bob G. VERIFIED CUSTOMER
Carlos was awesome. Got things going immediately and I was happy with everyone. Thanks again.
8/17/2025
Enrique V. VERIFIED CUSTOMER
Great
8/17/2025
Jeffrey J. VERIFIED CUSTOMER
Kept me informed. Rick was great.
8/17/2025
Marius M. VERIFIED CUSTOMER
Geat service adviser,
Thank you Domingo!!!
8/17/2025
Jose D. VERIFIED CUSTOMER
Great service thank you and also, I was very comfortable knowing that I had a car to use while my car was getting serviced
8/16/2025
Mark O. VERIFIED CUSTOMER
Jane was great as usual! Daily updates and very pleasant to work with. Jane is a treasure!
8/16/2025
Jaime N. VERIFIED CUSTOMER
Carlos was incredibly talented and served as a special team member for many of our needs throughout our time at ford