Over many years of buying new cars, trucks & vans, I've dealt with Chev, Dodge & Ford dealerships. The bottom line to me is that I find them all pretty much the same, with few exceptions.
4/11/2019
Oscar A. VERIFIED CUSTOMER
Much happier with service! Was customer years ago, but left. Great turn around.
4/11/2019
Gary M. VERIFIED CUSTOMER
Great Service. completed on time
4/10/2019
Jose A. VERIFIED CUSTOMER
Great job..
4/10/2019
Cathleena C. VERIFIED CUSTOMER
Carlos was friendly and made the whole process simple and pleasant. Thank you!
4/10/2019
Christina V. VERIFIED CUSTOMER
Glen and the staff were very nice.
4/10/2019
Helen N. VERIFIED CUSTOMER
She is the best! Always greets me with a smile no matter how busy she is. She made sure I was well taken care of. She is amazing!!
4/9/2019
Jim W. VERIFIED CUSTOMER
Sheldon was excellent. He kept me informed when important events took place. He tracked down answers to my questions when I called. I’ve always had excellent service with Villa Ford
4/9/2019
Michael G. VERIFIED CUSTOMER
Glen was exceptional! His assessment, his courtesy, and his prefessionalism were of the highest level.
4/9/2019
Erin Q. VERIFIED CUSTOMER
I appreciated Glenn helping me find the best deal for the 2 tires I need and helping make an appointment in early May for me to come back and have them replaced. He was also extra careful not to startle my service dog. Made me comfortable that she was welcome too while we waited.
4/8/2019
Ann K. VERIFIED CUSTOMER
Service was great. Paying took way too long. Cashier wasn’t available for at least 15 minutes and there were 3 of us waiting.
4/7/2019
Deborah S. VERIFIED CUSTOMER
Glen was a dream come true! Flawless service from beginning to end! Thank you!
4/7/2019
Edward O. VERIFIED CUSTOMER
Customer oriented and professional.????
4/5/2019
Susan Z. VERIFIED CUSTOMER
Superb service.
4/5/2019
Shelli H. VERIFIED CUSTOMER
Janey offered great customer service! Thanks so much.
4/4/2019
Suzanne S. VERIFIED CUSTOMER
I give the overall experience an 8 out of 10. Not receiving a “10” was due to clear confusion with customers and seemingly too few staff. I was happy to be working at the provided space, so the hours of time were not distruptivd for this day, but after what I believe was 4 hours from having brought my vehicle in for a simple oil change, I inquired on its status and was able to finalize. The cashier sent me to the wrong location and I spent time hunting for my car only to have to ask for someone to find it in an area opposite from where I was told it was located. There’s much good at Villa Ford, but the seemingly regular frazzle of too few customer service reps and unhappy, visibly and audibly unhappy customers is not a good image. Regarding location of cars ... what if parking spaces were numbered and when keys left with cashier they knew exactly where to tell the customer their car was located? Also Sheldon Cope is awesome. I now know I should only deal with him to be certain of receiving exceptional customer service!
4/3/2019
Kelly M. VERIFIED CUSTOMER
Could not find the problem after 4 days. Told me I could pick up my car and I drove it home and problem occurred again. It has just been towed to your dealership
4/3/2019
Cynthia D. VERIFIED CUSTOMER
Glen Kotker made the experience with David Wilson Villa Ford Service Department one of the best experiences my husband and I have had the pleasure of doing business with! I would recommend Glen to other friends and family again!
4/3/2019
Isaac K. VERIFIED CUSTOMER
She is as usual, outstanding in customer care and character. Extremely pleasant and easy to work with.