For a 15 minute repair at my place I ended up having multiple texts saying you had my car at the shop. This disrupted my off time and my work time. When I would text I get no response. I even called you guys and you promised I wouldn’t get any more texts. You need better business practices.
4/27/2019
Patricia M. VERIFIED CUSTOMER
Carlos was on it!
4/27/2019
Margarita L. VERIFIED CUSTOMER
Customer service very helpful , they explained to me what my car needs and really happy with ford.
4/27/2019
Ralph G. VERIFIED CUSTOMER
She was wonderful. Full of energy and very friendly and professional.
4/26/2019
Michael O. VERIFIED CUSTOMER
Glen was friendly efficient and got me back on the road quickly.
4/26/2019
Mary J. VERIFIED CUSTOMER
I enjoyed working with Sheldon. He was professional and he communicated with me as to what was going on with my vehicle. I really like that I could call him directly if I had any questions or leave a message. I did not have to go through customer service. That saved me time.
4/25/2019
James M. VERIFIED CUSTOMER
Service tech Carlos debated whether struts, etc., were covered under CPO warranty; he seemed sarcastic when I mentioned that they were covered under this warranty...and they were. Would have been much better customer service to say, "I'm sure that you are right about the warranty; let me just verify that and get back to you." Arguing with the customer, especially when the customer is right, is unprofessional, and rude. In addition, Villa Ford had my Escape from Thursday, 4/18, through Tuesday, 4/23; this is completely unacceptable! I will be taking my service, and sales, business to another dealership going forward.
4/25/2019
Mr Robert. VERIFIED CUSTOMER
Carlos was very helpful
4/25/2019
Maurice M. VERIFIED CUSTOMER
You are the best. Maurice
4/25/2019
Janet C. VERIFIED CUSTOMER
Great service. Everyone was friendly and helpful! I'll be back when my next servicing is due.
4/25/2019
Carson C. VERIFIED CUSTOMER
Sheldon & Cynthia were very professional, and very fast!
Thanks
Carson
4/24/2019
Sergio G. VERIFIED CUSTOMER
Jane, was very helpful and friendly from beginning to end. Exceptional customer service. 100% satisfied
4/24/2019
Christopher P. VERIFIED CUSTOMER
Accountable
4/24/2019
Tina C. VERIFIED CUSTOMER
amazing service!
4/24/2019
Joe D. VERIFIED CUSTOMER
Exceptional service. Thank you.
4/23/2019
Emma B. VERIFIED CUSTOMER
Service was great. Staff was friendly and helpful.
4/23/2019
Robert J. VERIFIED CUSTOMER
Real good job thank you
4/23/2019
Paul F. VERIFIED CUSTOMER
Sheldon has been awesome both times I have been in (once for my car and once for my daughter's). When I first purchased my car from Villa Ford 5 years ago, your service department was terrible- so much so, that I would go to the one in Tustin for my warranty work. You guys have improved significantly, and Sheldon is a BIG reason why! Thank you, Nicole Fedorchek
4/22/2019
Donis S. VERIFIED CUSTOMER
Always a great place for my auto problems.
4/22/2019
Guadalupe E. VERIFIED CUSTOMER
Service was all good in the hospitality was also. Especially the smoothies.