Very disappointing. No follow up or communication. Delays in repairs. Then he tried to collect a deductible on a well known emissions warranty issue covered by Ford that even I knew about and I’m not the Ford service advisor. I would expect him to be my advocate and be an expert on my behalf. Also, I just bought the truck there, it still had the paper plates on, and he still wanted to charge me. I am really sorry to say it was the poorest dealership service I have had. I would love to be loyal to Villa Ford since I live in Villa Park, but I’m not sure I can take another poor experience there.
8/12/2020
Diana G. VERIFIED CUSTOMER
Victor was extremely helpful in explaining all the issues with my car.
8/12/2020
Roy P. VERIFIED CUSTOMER
Glen was informative and helpful.
8/11/2020
Robert W. VERIFIED CUSTOMER
Joel is great at his job and nice guy.
8/11/2020
Elizabeth H. VERIFIED CUSTOMER
Victor is great. Appointment went well.
8/11/2020
Virgil G. VERIFIED CUSTOMER
Excellent service as always.????
8/11/2020
Alma S. VERIFIED CUSTOMER
To muy bien Gracias
8/10/2020
Gary G. VERIFIED CUSTOMER
Friendly and great attitude!
8/10/2020
Gregory C. VERIFIED CUSTOMER
Great service provided by Dustin and Villa Ford on Friday. No appointment, but they got me in and out in just a few hours from the time I arrived.
8/9/2020
Sergio C. VERIFIED CUSTOMER
Janey as always was extremely helpful and courteous. She provided great customer service and made sure everything was handled on time. Janey is an asset to your dealership. Thank you.
8/9/2020
Robert M. VERIFIED CUSTOMER
Edgar was great, your e-tools to stay connected via text were easy, all good!
8/9/2020
Francisco M. VERIFIED CUSTOMER
Very helpfull made my visit very smooth
8/9/2020
Leopoldo S. VERIFIED CUSTOMER
excellent work thank you very much
8/9/2020
Geraldine T. VERIFIED CUSTOMER
Joel is the best! Kept me updated and very very professional. Went out of his way to get my car for me at pick up when he noticed the valet was busy.
8/8/2020
Saul G. VERIFIED CUSTOMER
great service. very kind.
8/8/2020
Andrew G. VERIFIED CUSTOMER
Excellent and friendly service.
8/8/2020
Bill M. VERIFIED CUSTOMER
Edgar was good
8/7/2020
Angela H. VERIFIED CUSTOMER
Thabk you Victor for great customer service.
8/7/2020
Donald S. VERIFIED CUSTOMER
Thank you for all your help!
8/7/2020
Helen M. VERIFIED CUSTOMER
Marcus was very pleasant, professional and helpful.