Janey is extremely thorough! She even shared with me that Villa Ford now has mobile service which I used on Tuesday 8/25/2020. It was great! Best experience ever. I’m so glad she told me about this new mobile service because I will definitely use it!!
8/27/2020
Joshua L. VERIFIED CUSTOMER
Was able to address and fix the problem same day
8/27/2020
Clive B. VERIFIED CUSTOMER
Glen was great thanks
8/27/2020
Danelle K. VERIFIED CUSTOMER
Joel n all of the staff were friendly n helpful. Great experience!
8/26/2020
Andrew D. VERIFIED CUSTOMER
I feel that your service team could do a much better job. Edgar was great, but the service tech did not fix my problem. I was having issues with my stereo system. I left my truck for a day and came to pick it up. Within a couple of minutes driving, I realized that nothing was fixed. If I could tell that it wasn't fixed within a couple of minutes then the tech clearly did not test to make sure it was actually fixed. This is a certified used truck that I only had for 2 days prior to bringing it to be serviced and now I'm being told that it cannot be serviced yet because my warranty takes 30 days to kick in? This should have been checked prior to it being sold to begin with.
8/26/2020
Renee R. VERIFIED CUSTOMER
I had some problems and Victor was very patient with me and was very helpful.
8/25/2020
Maria V. VERIFIED CUSTOMER
I’d like to thank and applaud Carlos for his excellent customer service both in English and Spanish. That is awesome!
8/25/2020
Doug B. VERIFIED CUSTOMER
Prompt, polite, professional service!
8/24/2020
Julia A. VERIFIED CUSTOMER
I was extremely disappointed that masks seemed to be optional for the employees of Villa Ford during a global pandemic. Half were wearing them wrong, or not at all. I came to pick up my car and none of the people who helped me we're wearing them, down to the extremely young man who drove my car up for me. I spend a lot of time in my car and want to feel safe. I've been bringing my car here since I moved to Orange County 6 years ago and never had reason to feel unsafe before now. Regardless of how annoying it is to wear a mask, you work with the public. You have no idea who could come in and be at high risk, or who has someone at home who is high risk of contracting this virus. Unfortunately I will most likely be looking for another place to take my car, because I did not feel like this small act of customer service (and general human consideration) was taken seriously.
8/24/2020
William P. VERIFIED CUSTOMER
This was my first visit to your Service Department. I was very impressed by the professionality of your people and your operation. I bought my car at another Ford dealer, but I probably will continue to bring my car to you for service. Joel Angelo was a delight to work with.
Bill Papaj
8/22/2020
Jesse G. VERIFIED CUSTOMER
Your service person was great, good job and kept me up to date what he was doing during his visit, thank you, Jesse G
8/22/2020
Sophia L. VERIFIED CUSTOMER
Victor Barron is very friendly and helpful.
8/22/2020
Susan G. VERIFIED CUSTOMER
Edgar always takes care of me
8/22/2020
Rosalie V. VERIFIED CUSTOMER
The two gentleman that came out to service my vehicle were wonderful representatives of Ford. I love this service! It was quick, easy and well done. Kudos to Ford!
8/22/2020
Bo P. VERIFIED CUSTOMER
Be was very polite and efficient.
8/22/2020
Matthew G. VERIFIED CUSTOMER
Glen made the process easy!
8/22/2020
Mary J. VERIFIED CUSTOMER
Jane is wonderful! We hope to be greeted by her every time we bring our Flex in for service. In fact, we will ask for her again.
8/21/2020
Frank M. VERIFIED CUSTOMER
After taking a while to get the parts, the vehicle was repaired satisfactorily with excellent service